GlobalVetLink Director of Customer Success

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Requirements:

• At least 7 years of experience in customer success or related fields.
• Minimum of 3 years in a leadership role, preferably in SaaS.
• Successful experience in leading and scaling a customer success team.
• Strong proficiency in Salesforce for tracking and insights.
• Proven ability to build and sustain customer relationships.
• Experience in conducting risk reviews and strategic actions.
• Experience driving cross-sell and upsell initiatives.
• Preferred background in animal health, veterinary services, or related industries.

Responsibilities:

• Inspire and develop a team of Customer Success professionals.
• Establish and maintain relationships with key customers.
• Develop strategies for veterinary clinics and partners prioritizing customer needs.
• Lead churn mitigation efforts using data.
• Drive customer activation, retention, and expansion with effective workflows.
• Collaborate with cross-functional teams to align on customer goals.
• Refine customer onboarding strategy for better product usage.
• Create and track post-onboarding account management motions.
• Manage high-value customer relationships for satisfaction and adoption.
• Develop customer expansion strategies.