- Build and maintain strong relationships with customer stakeholders.
- Own service delivery experience and customer health for an assigned portfolio.
- Partner with internal teams to ensure smooth onboarding and successful adoption.
- Ensure service commitments, SLAs, and customer expectations are met.
- Monitor performance, trends, risks, and provide proactive communication.
- Lead customer service reviews and operational meetings.
- Act as the primary escalation point for service delivery issues.
- Coordinate cross-functional teams for successful project delivery.
- Provide regular reporting and insights to customers and internal stakeholders.
- Identify growth opportunities and support retention efforts.
Project ManagementRelationship managementStakeholder management+2 more