Customer Success Manager - Remote

Posted 1 day agoViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: United States, Canada

🔍 Industry: Data and Technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisSalesforceAnalytical SkillsProblem SolvingCustomer service

Requirements:

5+ years customer service experience
In-depth knowledge of Unemployment Cost Management Services
Associate's degree or equivalent experience

Responsibilities:

Resolve customer complaints and issues promptly
Provide information on claims metrics and program enhancements
Maintain accurate records of customer interactions
Handle escalated customer issues
Conduct business reviews in partnership with Relationship Manager
Collaborate with other departments to resolve complex issues
Follow up on client issues and deliver results to customers

Apply

Related Jobs

Apply

🔥 Customer Success Manager (Remote)

Posted about 9 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Percona

🔧 Requirements

3+ years of Account Management/Sales/Customer Success experience
Strong understanding of customer success strategies
Excellent English communication skills
Knowledge of Salesforce and marketing tools

💡 Responsibilities

Achieve renewal and expansion targets
Negotiate expansion opportunities
Analyze customer engagement for forecasts
Lead remote client meetings
Work cross-functionally with various teams
Drive customer adoption and success

SalesforceNegotiationAccount ManagementSales experienceCustomer Success

Posted about 9 hours ago

Apply

🔥 Customer Success Manager (Remote)

Posted about 10 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Customer Success

🏢 Company: AuditBoard

🔧 Requirements

3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
Possess the ability to interface with C-level executives to drive program strategy and ROI
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
Willingness and ability to travel within the U.S. and Canada as needed.

💡 Responsibilities

Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

SQLSalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsComplianceMS OfficeAccount ManagementTrainingClient relationship managementRelationship managementRisk ManagementStakeholder managementCustomer supportCustomer SuccessSaaSPowerPoint

Posted about 10 hours ago

Apply

🔥 Customer Success Manager - (Remote - US)

Posted 1 day ago

📍 United States

🔍 Ad-tech

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed almost 2 years agoInternet

🔧 Requirements

2+ years of experience as a Customer Success Manager, preferably in the ad-tech industry.
Strong client management skills and the ability to understand and simplify complex technologies.
Knowledge or experience with programmatic user acquisition or retargeting is a plus.
Native or fluent English speaker with exceptional communication skills.
A proactive team player with a positive, “can-do” attitude.
Energetic, fun-loving, and driven, thriving in a dynamic environment.

💡 Responsibilities

Oversee smooth customer onboarding and ensure clients’ monthly budgets are fulfilled and scaled.
Collaborate closely with clients, sales, and product teams to ensure satisfaction and success.
Identify new business opportunities within the customer base by up-selling and cross-selling products.
Provide regular reporting, delivery analysis, and insights to clients on their use of the product.
Advocate for customers by gathering valuable feedback, case studies, and reviews.
Foster ongoing communication to maintain strong, long-lasting relationships with clients.

Data AnalysisRESTful APIsAccount ManagementClient relationship managementCRMCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Senior Customer Success Manager (Remote)

Posted 2 months ago

📍 Northeast (Boston, NH, CT, RI, or NY)

🧭 Full-Time

💸 83000.0 - 138000.0 USD per year

🏢 Company: Join Our Talent Community

🔧 Requirements

Bachelor's degree is required.
5+ years' experience in customer-facing roles.
2+ years working with Enterprise-level clients.
Strong project management skills.
Track record of leading process improvements.
Experience in tracking product adoption through data-analysis tools.
Exceptional organizational, presentation, and communication skills.
Ability to excel in high-stress situations.

💡 Responsibilities

Engage with customers through regular calls and business reviews.
Monitor and manage adoption metrics to ensure full utilization of Axon platform.
Create success plans and document customer progress.
Manage escalations and align internal teams on critical issues.
Communicate major milestones to Senior Leadership.
Conduct training webinars with marketing and training teams.
Develop understanding of Axon’s products for proper implementation.

Project ManagementData AnalysisCross-functional collaborationRelationship managementCustomer Success

Posted 2 months ago

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 3 months ago

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Global commodities

🔧 Requirements

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric approach with highly organized mindset.
Familiarity with CRM data management systems; Salesforce knowledge is beneficial.
Experience in commodities sector preferred, but other related fields accepted.
Strong interpersonal skills with high emotional intelligence.
Technical proficiency, especially in Excel; knowledge of APIs is a plus.
Excellent communication and presentation skills.

💡 Responsibilities

Build and maintain strong relationships with top 100 clients.
Support business growth by identifying cross-selling and upselling opportunities.
Visit clients to establish goals for a successful partnership.
Actively participate in account planning and strategy development.
Monitor account health and implement improvement plans.
Facilitate customer onboarding and provide necessary training.
Collaborate with various internal teams for a seamless customer experience.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 3 months ago

Apply

🔥 Customer Success Manager - Remote

Posted 4 months ago

📍 North East, CA, US

🧭 Full-Time

💸 105000 - 142000 USD per year

🔍 Education Technology

🏢 Company: Informed K12👥 11-50💰 about 11 years agoEducation Document Preparation Document Management Software

🔧 Requirements

A minimum of 4 years experience in project/program management at a software/SaaS company.
Robust critical and strategic thinking skills to manage and resolve complex client situations.
Proven track record in building relationships with senior-level executives.
Demonstrated ability to anticipate client needs and seek opportunities to deliver added value.
Capability to thrive in fluid, startup environments where processes may not be well-defined.
A creative, entrepreneurial spirit able to identify unique solutions and opportunities.

💡 Responsibilities

Spearhead project implementation by adhering to defined scope and delivering software solutions.
Lead in designing robust, scalable architectures to meet specific business requirements.
Establish rapport with district stakeholders to assess needs and provide platform recommendations.
Maintain an in-depth knowledge of the product and its roadmap to serve client needs.
Proactively manage accounts to identify risks and implement mitigation strategies.
Architect and implement strategic program roadmaps that align with business objectives.
Act as the liaison for client feedback, communicating it to product teams.

LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationAdaptabilityRelationship building

Posted 4 months ago

Apply