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Senior Customer Success Manager (Remote)

Posted 10 days agoViewed

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💎 Seniority level: Senior, 5+ years in a customer-facing role and 2+ years with Enterprise-level customers

📍 Location: Northeast (Boston, NH, CT, RI, or NY)

💸 Salary: 83000.0 - 138000.0 USD per year

🏢 Company: Join Our Talent Community

🗣️ Languages: English

⏳ Experience: 5+ years in a customer-facing role and 2+ years with Enterprise-level customers

🪄 Skills: Project ManagementData AnalysisCross-functional collaborationRelationship managementCustomer Success

Requirements:
  • Bachelor's degree is required.
  • 5+ years' experience in customer-facing roles.
  • 2+ years working with Enterprise-level clients.
  • Strong project management skills.
  • Track record of leading process improvements.
  • Experience in tracking product adoption through data-analysis tools.
  • Exceptional organizational, presentation, and communication skills.
  • Ability to excel in high-stress situations.
Responsibilities:
  • Engage with customers through regular calls and business reviews.
  • Monitor and manage adoption metrics to ensure full utilization of Axon platform.
  • Create success plans and document customer progress.
  • Manage escalations and align internal teams on critical issues.
  • Communicate major milestones to Senior Leadership.
  • Conduct training webinars with marketing and training teams.
  • Develop understanding of Axon’s products for proper implementation.
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Posted 10 days ago
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