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Customer Success Manager (Remote)

Posted 1 day agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Canada

🔍 Industry: Customer Success

🏢 Company: AuditBoard

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SQLSalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsComplianceMS OfficeAccount ManagementTrainingClient relationship managementRelationship managementRisk ManagementStakeholder managementCustomer supportCustomer SuccessSaaSPowerPoint

Requirements:
  • 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
  • Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
  • 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
  • Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
  • Possess the ability to interface with C-level executives to drive program strategy and ROI
  • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
  • Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
  • Willingness and ability to travel within the U.S. and Canada as needed.
Responsibilities:
  • Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
  • Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
  • Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
  • Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
  • Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
  • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
  • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.
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