Provide professional customer support through phone, email, and other communication channels.
Respond to customer inquiries and resolve account related issues promptly and accurately.
Process invoices, payments, account updates, and financial transactions.
Maintain accurate customer and financial records.
Assist with billing, reconciliation, and payment processing activities.
Collaborate with internal teams to resolve customer and operational matters.
Ensure compliance with company policies and confidentiality standards.
Identify opportunities to improve customer satisfaction and operational efficiency.
Perform additional administrative and operational duties as needed.
Microsoft OfficeCRMCustomer support
About Informed K12
Informed K12 builds workflow automation solutions that transform how school districts operate. You'll work on a platform that digitizes routine forms, automates critical business processes, and tracks approval workflows across departments. This work matters because it frees up educators and administrators from fragmented, inefficient, paper-based systems, allowing them to focus on student outcomes. Informed K12 helps hundreds of school districts manage finances, HR, and operations more efficiently, directly impacting the ability to hire teachers faster, manage bus routes, and ensure timely payments.
How We Work
Informed K12 is a remote-first company with employees across the country. They prioritize building a diverse and inclusive environment, actively challenging conventional hiring practices to create a team that reflects the diversity of the districts they serve. Community building is important, with virtual lunches and regional meetups fostering connection. The culture is described as genuine, collaborative, and supportive, where team members are willing to assist, learn, and support each other. Over 65% of the team has a background in education, activism, or social causes, and 60% volunteer as mentors, tutors, or foster care providers.
Engineering at Informed K12
As an engineer at Informed K12, you'll tackle the challenge of building a powerful workflow and reporting platform flexible enough for hundreds of unique approval processes, yet easy for anyone to use—from a Chief Business Officer to a custodian. You'll craft backend models that support thousands of unique forms and processes, allowing for scalability and efficient data retrieval across the entire system. The team focuses on building tools that seamlessly integrate with existing ERP systems like Skyward, PowerSchool, and Frontline, enhancing rather than replacing core functionalities. This means solving complex, real-world approval challenges that traditional systems often can't handle.
Why Join Us
Drive meaningful impact by transforming critical operations in K-12 education, directly benefiting students and teachers.
Join a diverse and inclusive team that challenges traditional tech norms and prioritizes a 'people-first' approach.
Work in a remote-first environment that fosters genuine connections and collaboration through intentional community-building.
Solve complex engineering challenges to build a flexible and scalable platform that empowers school districts.
Contribute to a company that grew its employee count by 16% last year, indicating strong growth and opportunity.
Benefits & Perks
Healthcare, vision, and dental coverage fully covered for employees and 35% for dependents.
Uncapped Paid Time Off to support rest and recharging.
Monthly productivity allowance for co-working spaces or coffee shops.
New hire stipend for remote office setup.
Monthly WiFi reimbursement to support remote work.