Customer Success Manager - Remote (Texas, Georgia, North East)

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Requirements:

• A minimum of 4 years experience in project/program management at a software/SaaS company.
• Robust critical and strategic thinking skills, with a proven ability to manage, analyze, and resolve complex client situations effectively.
• Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations.
• Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations.
• Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined.
• A creative, entrepreneurial spirit, able to think outside the box to identify unique solutions and opportunities.

Responsibilities:

• Spearhead project implementation by diligently adhering to the defined scope, driving continual enhancements, and delivering our software solutions.
• Lead in designing robust, scalable architectures that meet specific business requirements, ensuring optimal outcomes and program success.
• Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintain strategic relationships at all levels within the school districts, from Superintendents and their Cabinets to Program Directors and Administrative Assistants, ensuring seamless cross-functional interaction.
• Maintain an in-depth knowledge of Informed K12’s product, keeping abreast with our product roadmap to better serve our clients' evolving needs.
• Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome
• Architect and implement strategic program roadmaps for clients that drive value and align with their business objectives.
• Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience.