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Customer Success Manager - Remote

Posted 3 months agoViewed

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💎 Seniority level: Manager, A minimum of 4 years experience

📍 Location: North East, CA, US

💸 Salary: 105000 - 142000 USD per year

🔍 Industry: Education Technology

🏢 Company: Informed K12👥 11-50💰 about 11 years agoEducationDocument PreparationDocument ManagementSoftware

🗣️ Languages: English

⏳ Experience: A minimum of 4 years experience

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationAdaptabilityRelationship building

Requirements:
  • A minimum of 4 years experience in project/program management at a software/SaaS company.
  • Robust critical and strategic thinking skills to manage and resolve complex client situations.
  • Proven track record in building relationships with senior-level executives.
  • Demonstrated ability to anticipate client needs and seek opportunities to deliver added value.
  • Capability to thrive in fluid, startup environments where processes may not be well-defined.
  • A creative, entrepreneurial spirit able to identify unique solutions and opportunities.
Responsibilities:
  • Spearhead project implementation by adhering to defined scope and delivering software solutions.
  • Lead in designing robust, scalable architectures to meet specific business requirements.
  • Establish rapport with district stakeholders to assess needs and provide platform recommendations.
  • Maintain an in-depth knowledge of the product and its roadmap to serve client needs.
  • Proactively manage accounts to identify risks and implement mitigation strategies.
  • Architect and implement strategic program roadmaps that align with business objectives.
  • Act as the liaison for client feedback, communicating it to product teams.
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