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Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

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💎 Seniority level: Manager, minimum of 5 years

📍 Location: Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Industry: Commodities

🗣️ Languages: English

⏳ Experience: Minimum of 5 years

🪄 Skills: SalesforceCommunication SkillsPresentation skillsCoaching

Requirements:
  • Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
  • Strong customer-centric approach and a highly organized mindset.
  • Familiarity with CRM data management systems, Salesforce preferred.
  • Experience in commodities or related sectors, and a keen ability to build relationships.
  • Strong technical proficiency, particularly in Excel, with knowledge of APIs beneficial.
Responsibilities:
  • Build and maintain strong long-term relationships with Fastmarkets' top 100 clients.
  • Act as a trusted partner to understand customer needs and align solutions.
  • Collaborate with Account Managers to identify opportunities for cross-selling and upselling.
  • Engage with key stakeholders to discuss goals for successful partnerships.
  • Analyze account usage data to mitigate risks and reduce churn.
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