Enterprise Customer Success Manager (Remote)

Posted 3 months agoViewed

💎 Seniority level: Manager, minimum of 5 years

📍 Location: Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Industry: Global commodities

⏳ Experience: Minimum of 5 years

🪄 Skills: SalesforceCommunication SkillsPresentation skillsCoaching

Requirements:

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric approach with highly organized mindset.
Familiarity with CRM data management systems; Salesforce knowledge is beneficial.
Experience in commodities sector preferred, but other related fields accepted.
Strong interpersonal skills with high emotional intelligence.
Technical proficiency, especially in Excel; knowledge of APIs is a plus.
Excellent communication and presentation skills.

Responsibilities:

Build and maintain strong relationships with top 100 clients.
Support business growth by identifying cross-selling and upselling opportunities.
Visit clients to establish goals for a successful partnership.
Actively participate in account planning and strategy development.
Monitor account health and implement improvement plans.
Facilitate customer onboarding and provide necessary training.
Collaborate with various internal teams for a seamless customer experience.

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