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Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

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💎 Seniority level: Manager, minimum of 5 years

📍 Location: Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Industry: Commodities

⏳ Experience: Minimum of 5 years

🪄 Skills: SalesforceCommunication SkillsPresentation skillsCoaching

Requirements:
  • Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
  • Customer-centric with a highly organized mindset.
  • Experience with CRM data management systems; Salesforce knowledge is beneficial.
  • Commodities experience preferred; pricing or subscription agency background acceptable.
  • Strong relationship-building skills and high emotional intelligence.
  • Technical proficiency with Excel; knowledge of APIs beneficial.
  • Ability to visit clients and maintain exceptional communication skills.
Responsibilities:
  • Build and maintain relationships with top 100 clients.
  • Act as trusted advisor and understand customer needs.
  • Collaborate with Account Managers for account planning and reviews.
  • Identify opportunities for cross-selling and upselling.
  • Schedule meetings for account strategy alignment.
  • Monitor account risks and develop mitigation plans.
  • Create onboarding and adoption plans for users.
  • Provide training and ensure effective communication of product updates.
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