Customer Success Manager - (Remote - US)

Posted 1 day agoViewed

💎 Seniority level: Manager, 2+ years

📍 Location: United States

🔍 Industry: Ad-tech

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed almost 2 years agoInternet

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisRESTful APIsAccount ManagementClient relationship managementCRMCustomer SuccessSaaS

2+ years of experience as a Customer Success Manager, preferably in the ad-tech industry.
Strong client management skills and the ability to understand and simplify complex technologies.
Knowledge or experience with programmatic user acquisition or retargeting is a plus.
Native or fluent English speaker with exceptional communication skills.
A proactive team player with a positive, “can-do” attitude.
Energetic, fun-loving, and driven, thriving in a dynamic environment.

Oversee smooth customer onboarding and ensure clients’ monthly budgets are fulfilled and scaled.
Collaborate closely with clients, sales, and product teams to ensure satisfaction and success.
Identify new business opportunities within the customer base by up-selling and cross-selling products.
Provide regular reporting, delivery analysis, and insights to clients on their use of the product.
Advocate for customers by gathering valuable feedback, case studies, and reviews.
Foster ongoing communication to maintain strong, long-lasting relationships with clients.

Posted 2 months ago

📍 US

🧭 Full-Time

🔍 Database release automation, DevOps

🏢 Company: Liquibase

🔧 Requirements

5+ years of B2B customer success, account management, or consulting in customer-facing roles.
Experience engaging with technical engineering audiences, from end-users to executives.
Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
Knowledge of Git and other source control systems.
Strong interpersonal and relationship-building skills.
Commercial mindset with a proven ability to identify and nurture business opportunities.
Analytical and problem-solving skills with attention to detail.
Exceptional written and verbal communication skills.
Bachelor’s degree in a technical field or equivalent experience.

💡 Responsibilities

Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
Partner with Sales to identify and execute on renewal and expansion opportunities.
Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
Share operational best practices and help customers establish a Liquibase Center of Excellence.
Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
Conduct regular touchpoints to review progress against strategic and technical objectives.

PostgreSQLGitMySQLOracleDevOpsAccount ManagementTechnical supportCustomer Success

Posted 2 months ago