Customer Success Manager

Posted about 11 hours agoViewed

📍 Location: Canada

🔍 Industry: B2B SaaS

🏢 Company: Modash

🗣️ Languages: English

🪄 Skills: Communication SkillsOrganizational skillsExcellent communication skillsRelationship buildingAccount ManagementActive listeningClient relationship managementCross-functional collaborationSales experienceCRMCustomer supportCustomer SuccessSaaS

Requirements:

Managed and built customer relationships in the B2B SaaS industry before.
Excellent communication skills, both written and spoken.
Organized and able to stay focused.
Get-it-done attitude.
Interest in the creator economy.

Responsibilities:

Build relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
Set our customers up for success: Get to know their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer’s life easier, and do whatever else it takes for them to be successful.
Collaborating: Partner up with our Sales and Support teams to make sure the customer experience is smooth from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals.
Learning and Educating: Become a Modash expert and an industry expert. Use that knowledge to help our customers succeed. Embrace opportunities for continuous learning and never stop growing.

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