Public Sector Customer Success Manager

Posted 10 days agoViewed

💎 Seniority level: Demonstrated progressive experience in a related function is required

📍 Location: Worldwide

💸 Salary: 77000.0 - 165500.0 USD per year

🔍 Industry: Software Development

🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper Tools DevOps Open Source SaaS Cloud Security

🗣️ Languages: English

⏳ Experience: Demonstrated progressive experience in a related function is required

🪄 Skills: GitCI/CDCustomer serviceExcellent communication skillsAccount ManagementClient relationship managementCustomer SuccessSaaS

Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Knowledge of and demonstrated progressive experience with Public Sector customers
Understanding of continuous integration, continuous deployment, DevSecOps

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence
Assist in workshops to help customers leverage the full value of GitLab solution
Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives
Translate customer product usage data into actionable advice for customers
Establish regular touch points with assigned customers per the established SLAs, to review progress against strategic and technical objectives