Technical support Job Salaries

Find salary information for remote positions requiring Technical support skills. Make data-driven decisions about your career path.

Technical support

Median high-range salary for jobs requiring Technical Support:

$133,185.5

This analysis is based on salary ranges collected from 190 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $100,000 - $133,185.5

25% of job descriptions advertised a maximum salary above $185,000.
5% of job descriptions advertised a maximum salary above $270,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Project Management, RESTful APIs and SQL. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Project Management
31% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $120,200 - $174,000
- 25% of job descriptions advertised a maximum salary above $232,500.
- 5% of job descriptions advertised a maximum salary above $294,740.
RESTful APIs
28% jobs mention RESTful APIs as a required skill. The Median Salary Range for these jobs is $120,000 - $173,000
- 25% of job descriptions advertised a maximum salary above $225,375.
- 5% of job descriptions advertised a maximum salary above $301,665.
SQL
31% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $116,974 - $165,250
- 25% of job descriptions advertised a maximum salary above $245,500.
- 5% of job descriptions advertised a maximum salary above $294,740.
Analytical Skills
34% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $115,000 - $163,800
- 25% of job descriptions advertised a maximum salary above $210,268.25.
- 5% of job descriptions advertised a maximum salary above $277,000.
Communication Skills
64% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $117,000 - $160,603
- 25% of job descriptions advertised a maximum salary above $206,250.
- 5% of job descriptions advertised a maximum salary above $277,800.
Data Analysis
27% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $109,750 - $159,012.5
- 25% of job descriptions advertised a maximum salary above $187,500.
- 5% of job descriptions advertised a maximum salary above $280,500.
Problem Solving
42% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $100,000 - $140,000
- 25% of job descriptions advertised a maximum salary above $202,485.75.
- 5% of job descriptions advertised a maximum salary above $278,750.
Customer service
40% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $88,500 - $127,250
- 25% of job descriptions advertised a maximum salary above $174,000.
- 5% of job descriptions advertised a maximum salary above $233,830.6.
Troubleshooting
35% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $62,400 - $90,875.2
- 25% of job descriptions advertised a maximum salary above $132,750.
- 5% of job descriptions advertised a maximum salary above $182,085.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Cybersecurity, Biotechnology and Software Development. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Cybersecurity
3% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $221,500 - $258,500
- 25% of job descriptions advertised a maximum salary above $260,000.
- 5% of job descriptions advertised a maximum salary above $289,000.
Biotechnology
1% jobs are in Biotechnology industry. The Median Salary Range for these jobs is $121,000 - $200,500
- 25% of job descriptions advertised a maximum salary above $281,000.
Software Development
24% jobs are in Software Development industry. The Median Salary Range for these jobs is $129,300 - $196,000
- 25% of job descriptions advertised a maximum salary above $233,985.
- 5% of job descriptions advertised a maximum salary above $311,975.
Software Delivery
2% jobs are in Software Delivery industry. The Median Salary Range for these jobs is $170,000 - $185,000
Artificial Intelligence
1% jobs are in Artificial Intelligence industry. The Median Salary Range for these jobs is $124,500 - $163,000
- 25% of job descriptions advertised a maximum salary above $166,000.
Software as a Service (SaaS)
8% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $90,000 - $110,000
- 25% of job descriptions advertised a maximum salary above $137,500.
- 5% of job descriptions advertised a maximum salary above $203,750.
Customer Support
1% jobs are in Customer Support industry. The Median Salary Range for these jobs is $65,600 - $99,490
- 25% of job descriptions advertised a maximum salary above $100,980.
Healthcare
4% jobs are in Healthcare industry. The Median Salary Range for these jobs is $73,600 - $95,400
- 25% of job descriptions advertised a maximum salary above $149,685.5.
- 5% of job descriptions advertised a maximum salary above $170,000.
Non-profit
2% jobs are in Non-profit industry. The Median Salary Range for these jobs is $59,000 - $75,190
- 25% of job descriptions advertised a maximum salary above $153,797.5.
- 5% of job descriptions advertised a maximum salary above $180,000.
Customer Service
1% jobs are in Customer Service industry. The Median Salary Range for these jobs is $44,000 - $47,000
- 25% of job descriptions advertised a maximum salary above $57,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

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🔥 Lead, Engineering

Posted about 4 hours ago

📍 North America

💸 162000.0 - 225000.0 CAD per year

🔍 Software Development

🏢 Company: MongoDB👥 1001-5000💰 Post-IPO Equity about 7 years agoDatabase Open Source Cloud Computing SaaS Software

🔧 Requirements

3+ years of experience managing teams of software engineers.
8+ years of experience building production-level code with a large user base, robust design structure, and rigorous code quality
Demonstrates excellent verbal and written technical communication skills and desire to collaborate with colleagues, mentor fellow engineers, and lead projects
Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture
Solid experience in designing, writing, testing, and maintaining highly distributed systems and/or data storage software
Experience with large backend/compiled codebases and compiled languages, preferably in C++/C/Rust/Go/Java

💡 Responsibilities

Onboard onto a highly technical product as an individual contributor to gain product knowledge before taking on managerial responsibilities.
Actively participate in hiring for the Cluster Scalability team
Lead and grow other engineers to coordinate seamless changes in a large, feature-rich code base
Manage engineers effectively in all aspects of people management (performance and growth, compensation, mentoring, etc.)
Work with product managers, program managers, and other teams to specify, prioritize and deliver new features that delight our users
Estimate task complexity and timeline, report progress, and voice risks for projects executed by reports to stakeholders
Ensure that the team is running smoothly by independently eliminating technical barriers, coordinating with other teams regarding dependencies, and focusing on the overall happiness of the team
Contribute to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects
Ensure high quality and velocity in the design and implementation of new functionality in the Server that reports up to you
Handle distributed systems related customer escalations from the Technical Support team and coach teammates to do the same

Backend Development Leadership Project Management Software Development Java MongoDB People Management Software Architecture C++ActiveMQ Algorithms Data Structures Go Rust Communication Skills Analytical Skills Collaboration Problem Solving Mentoring Written communication Team management Computer skills Technical support Debugging

Posted about 4 hours ago

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🔥 Technical Implementation Program Manager [Finance]

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 62400.0 - 78000.0 USD per year

🔍 SaaS

🔧 Requirements

3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
Strong project management skills with experience in managing cross-functional teams and complex implementations.
Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
Experience with APIs, integrations, and technical configurations for software solutions.
Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
Excellent troubleshooting and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.

💡 Responsibilities

Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.

Project Management SQL Data Analysis Snowflake Project Coordination Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration CI/CD Agile methodologies RESTful APIs Troubleshooting Data visualization Stakeholder management Technical support Software Engineering Data analytics Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 Sr Manager - Software Development (Remote US Based)

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 158300.0 - 261100.0 USD per year

🔍 Software Development

🏢 Company: external_career_site_usa

🔧 Requirements

10+ years of software development experience, with at least 4+ years in a leadership or management role.
Strong communication and leadership skills, with experience leading and mentoring engineering teams.
Proven, hands-on experience with running production workloads in AWS cloud services in production including serverless computing (e.g., Lambda, API Gateway, DynamoDB, S3, etc.).
Expertise in programming languages (Go, Java, .Net).
Deep understanding of API-first development and Domain-Driven Design (DDD).
Familiarity with microservices architectures and event streaming technologies (e.g., Kinesis, Kafka).
Experience with CI/CD practices, shift left automated testing, and monitoring for cloud-native applications.
Excellent problem-solving and analytical skills with a focus on delivering scalable, maintainable, and high-performing solutions.

💡 Responsibilities

Build, lead and manage a team of high performing software engineers to design, build, and scale software platform services, ensuring it meets business needs and technical requirements.
Cultivate a culture of continuous improvement, technical excellence, and modern software development practices.
Identify, attract, and develop a team of talented software engineers
Apply API-first design principles to build modular, reusable, and well-documented services.
Champion Domain-Driven Design (DDD) in the architecture and implementation of services, ensuring strong domain models and boundary context.
Leverage serverless architecture (e.g., AWS Lambda, Fargate) for cost-effective, scalable services that minimize infrastructure overhead.
Ensure the best practices in Software engineering, CI/CD pipelines, testing, and monitoring to maintain high-quality releases.
Collaborate closely with product management, architecture, and other cross-functional teams to ensure seamless delivery of features.
Monitor and optimize AWS resource usage to ensure a cost-effective platform.
Work in a collaborative environment to ensure a shared understanding of complex topics.
Contribute to and lead process improvement initiatives across the entire department.

AWS Backend Development Docker Leadership Project Management Software Development SQL Amazon RDS AWS EKS Cloud Computing DynamoDB Java Jenkins Kafka Kubernetes People Management API testing Go .NET Serverless CI/CD RESTful APIs Mentoring Terraform Microservices Technical support Software Engineering Debugging

Posted about 5 hours ago

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🔥 Technical Product Manager-Custom Software Development

Posted about 14 hours ago

📍 United States

🧭 Full-Time

💸 127900.0 - 213200.0 USD per year

🔍 Software Development

🏢 Company: ge_externalsite

🔧 Requirements

5 years of Custom Software Development and experience in Digital Workplace Technology
Experience in working with different product frameworks and methodologies
Demonstrated experience with release engineering, software quality assurance and feature management
Experience managing software delivery for a custom home-grown software hosted in a public cloud is a strong plus
Ability to design and scope features for an event driven microservices based software environment
Exposure to leading simultaneous, complex workstreams
Experience in working across different SDLC methodologies
Experience with Digital Workplace services is a huge plus
Experience in Product Management and Product Lifecycle Management
Demonstrated strong technical and analytical skills
Demonstrated solid communication skills at all levels of the organization
Proactively identifies and removes project obstacles or barriers on behalf of the team
Ability to evaluate technology to drive features and roadmaps, mapping technology trends to internal vision and strategy
Able to balance value propositions for competing stakeholders and develop recommendations that meet all needs
Understands when change is needed and actively participates in technical strategy planning
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices

💡 Responsibilities

Execute and manage multiple, simultaneous workstreams within the custom application portfolio to advance the capability delivered to GE Aerospace employees
Quickly become a product advocate, championing the adoption and usage of the platforms across GE Aerospace
Oversee all areas of the product lifecycle – from discovery through to deployment and product consumption
Coordinate technical design and architecture discussions across cross-functional teams
Partner closely with engineering teams to validate technical design decisions meet the businesses needs
Partner closely with the Digital Workplace Software & Architecture organization to map capability and functionality to the broader product portfolio roadmap
Build, own, and maintain product documentation that will be utilized to train internal support teams and end users on core product operational capability
Manage and own customer product team relationships, working closely to ensure the success of product rollouts while maintaining strong ties to customer needs
Manage the TTO (transition to operations) process when launching new capability
Develop a robust communication pack to be leveraged by customers when rollout out the product within their organizations
Communicate effectively both within immediate team, horizontal partners, and GE Aerospace leadership

AWS Project Management Software Development Cloud Computing Data Analysis Product Management Cross-functional Team Leadership Product Analytics REST API Communication Skills Analytical Skills Microservices Technical support

Posted about 14 hours ago

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🔥 Inpatient Manager, Implementation Success

Posted about 14 hours ago

📍 United States

🧭 Full-Time

💸 100000.0 - 170000.0 USD per year

🔍 Healthcare

🏢 Company: Qventus👥 101-250💰 $85,000,000 Series D 2 months agoArtificial Intelligence (AI)Machine Learning Hospital Analytics Health Care

🔧 Requirements

5+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
5+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
Demonstrated ability to lead and develop staff
Experience with technical implementation of healthcare SaaS solutions
Knowledge of inpatient metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
A track record of applying strong quantitative and analytical skills in prior roles.
Prior experience managing projects for hospital systems (e.g. EHR implementations) is required
A passion for fixing our healthcare system
Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
Ability to travel on average 25-30%

💡 Responsibilities

Develop and manage 3-5 team members.
Resolves complex account issues largely independently, but knows when to bring to bear resources from across the organization.
Surface risks and advise internal and external leaders on mitigation strategies to drive efficient resolutions
Collaborate with Data Engineers, Product Specialists and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value and satisfy client needs
Define and manage the implementation timeline for enterprise-wide deployment of Qventus Inpatient Solution
Partner with operational and technical client teams to ensure implementation requirements/needs are met
Build and manage relationships at multiple levels of client IT teams
Act as the primary owner of the implementation for assigned client accounts, operating with a high level of autonomy and accountability while ensuring successful outcomes with minimal oversight
Craft, manage and deliver high-impact, visually compelling client communications and presentations.
Provide clinical, technical and process expertise into solution design in order to address customer use cases and to deliver results.

Project Management Software Development SQL Agile Business Analysis Data Analysis People Management Project Coordination Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Agile methodologies Mentoring Documentation MS Office Critical thinking Account Management Training Troubleshooting Client relationship management Budgeting Cross-functional collaboration Risk Management Data visualization Team management Stakeholder management Strategic thinking Process improvement Technical support Financial analysis Analytical thinking Data modeling Change Management SaaS Budget management PowerPoint

Posted about 14 hours ago

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🔥 Technical Customer Suppport- Tier 1 (Remote - US Based)

Posted about 15 hours ago

📍 United States

💸 50000.0 - 55000.0 USD per year

🔍 SaaS

🏢 Company: Togetherwork👥 101-250💰 Private 9 months agoSaaS Real Estate Software

🔧 Requirements

Bachelor’s degree in Information Systems, Business, or equivalent experience.
3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
Excellent problem-solving skills and a proactive approach to resolving technical issues.
Strong written and verbal communication skills.
Ability to analyze system behavior and identify underlying technical issues.
Experience documenting solutions, workflows, and best practices for internal and external use.
Comfortable working across teams, including Product Management, Engineering, and leadership.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Strong time and project management skills.
Ability to remain calm under pressure and adapt to evolving customer needs.

💡 Responsibilities

Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
Meet first-response and resolution time SLAs.
Independently troubleshoot advanced technical issues and reduce reliance on escalations.
Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
Be part of the off-hours on-call rotation for evenings, weekends and holidays.
Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
Document solutions for recurring issues and contribute to an internal knowledge base.
Assist in user acceptance testing for application releases.
Train and educate customers on best practices to increase feature adoption and reduce support dependency.
Identify and suggest improvements for internal processes and product functionality based on customer feedback.
Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
Act as a technical subject matter expert for internal teams and customers.

SQL API testing Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Documentation Troubleshooting Active listening Technical support Customer support SaaS

Posted about 15 hours ago

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🔥 Manager, Engineering Operations

Posted about 15 hours ago

📍 Canada, United States

💸 137430.0 - 152700.0 USD per year

🔍 SaaS

🏢 Company: Tucows👥 1001-5000💰 $240,000,000 Post-IPO Debt over 1 year ago🫂 Last layoff 5 months agoEmail Web Hosting Domain Registrar Mobile ISP

🔧 Requirements

Proven experience as an Operations and/or Engineering Manager.
Familiarity with IT Service Management (ITSM) principles and best practices.
Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
Excellent leadership, communication, and interpersonal skills.
Experience with monitoring tools, automation frameworks, and service reliability strategies.

💡 Responsibilities

Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling technical escalations and platform reliability.
Lead and mentor a diverse engineering team, providing guidance and career development opportunities across all levels of experience.
Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Leadership Project Management Software Development SQL Cloud Computing People Management Software Architecture Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills CI/CD Problem Solving Agile methodologies RESTful APIs DevOps Technical support Scripting SaaS

Posted about 15 hours ago

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🔥 Senior Technical Accounts Manager

Posted about 15 hours ago

📍 USA, Canada, UK, Italy, Sweden, Spain, Portugal, Netherlands, Singapore, India

💸 149600.0 - 224400.0 AUD per year

🔍 Industrial Automation

🏢 Company: Phaidra👥 1-10💰 $25,000,000 Series A over 2 years agoArtificial Intelligence (AI)Industrial Automation Machine Learning Information Technology

🔧 Requirements

Minimum of 3+ years of technical project management experience.
4-year college degree.
Experience working with diverse, remote teams to support enterprise customers.
Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
Experience with both waterfall and agile scheduling tools.
Exceptional verbal, written, organizational, presentation, and communication skills.

💡 Responsibilities

Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfil the contract.
Serve as the main point of contact for the customer, in collaboration with the Phaidra Solutions Engineer, and act as the go-to expert for customer inquiries, addressing technical challenges, providing insightful recommendations, and leveraging the Phaidra team to ensure an excellent customer experience and complete satisfaction.
Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
Maintain clear and concise documentation of your projects’ meeting minutes, action items, project risks, and key decisions.
Drive continuous improvement by identifying and implementing solutions within customer accounts and streamlining internal onboarding processes, while also representing customer perspectives to provide valuable product feedback and enhance product development.
At the conclusion of an AI Agent autonomous install, continue to provide excellent customer service by efficiently resolving product issues, optimizing system configuration, and ensuring all customer goals are met.

Project Management Agile Artificial Intelligence Data Analysis Machine Learning Project Coordination Communication Skills Analytical Skills Customer service RESTful APIs Organizational skills Written communication Documentation Problem-solving skills Account Management Troubleshooting Active listening Cross-functional collaboration Technical support Customer Success

Posted about 15 hours ago

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🔥 Automotive Parts Technical Support Representative

Posted about 16 hours ago

📍 United States

🧭 Full-Time

💸 55000.0 - 65000.0 USD per year

🔍 Automotive Parts

🏢 Company: Burnout Brands

🔧 Requirements

High School diploma or equivalent
Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
Vehicle maintenance experience is required.
2 years customer facing service experience preferred

💡 Responsibilities

Maintain a high level of product and service knowledge
Assist customers with automotive related sales questions related to products, installations and service support
Function as the Technical Expert for both customers and sales team member
Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
Provide customers with in-depth information regarding equipment & parts for sale
Champion the customer as an advocate throughout the RMA process
Work to resolve customer complaints in person, via telephone or email
Support the sales team where required in the areas of technical knowledge and customer support

Communication Skills Analytical Skills Problem Solving Customer service Written communication Excellent communication skills Troubleshooting Active listening Sales experience Technical support Customer support

Posted about 16 hours ago

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🔥 Customer Success Manager

Posted about 24 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted about 24 hours ago

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Shown 10 out of 273

Technical support Job Salaries

Median high-range salary for jobs requiring Technical Support:

Skills and Salary

Project Management

RESTful APIs

SQL

Analytical Skills

Communication Skills

Data Analysis

Problem Solving

Customer service

Troubleshooting

Industries and Salary

Cybersecurity

Biotechnology

Software Development

Software Delivery

Artificial Intelligence

Software as a Service (SaaS)

Customer Support

Healthcare

Non-profit

Customer Service

Jobs