Account Success Manager

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Requirements:

• 2-3 years of experience as an account success manager.
• 2-3 years of professional experience working with external partners or clients.
• Team player who works well with others.
• Courteous and detailed written communication skills.
• Flexibility and understanding of the fast-paced environment we work in.
• Strong learning ability and self-starting attitude.
• Determined problem solver with the ability to manage multiple tasks at hand.
• Excellent technical skills - phone app technical skills are vital in this role.
• Knowledge of the tech or startup space.
• Experience working in account success roles for e-commerce platforms.
• Management experience in a past role at another tech company is an added bonus

Responsibilities:

• Work as the direct point-of-contact for sellers in the Palmstreet Foundation Program.
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
• Call sellers on a weekly basis to learn about their business and collect feedback for the platform.
• Work with the Seller Onboarding team to refine training materials presented to new sellers.
• Continuously learn and adapt to new product knowledge to provide the highest level of service.
• Perform other duties or projects as assigned.
• Occasionally travel throughout the year to connect with team members and sellers at tradeshows or events.