Customer Advisor, Sales & Onboarding (Contract)

Posted about 6 hours agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: United States, Canada

💸 Salary: 41740.0 - 55100.0 USD per year

🔍 Industry: Telecommunications

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: SalesforceCommunication SkillsCustomer serviceRESTful APIsTroubleshootingSales experienceComputer skillsTechnical supportCRMCustomer support

Requirements:

Minimum of 2 years of related work experience in a call center, technical support, or sales support environment.
Post-secondary education or equivalent work experience.

Responsibilities:

Handling inbound calls and chats while making outbound calls to current and future customers to answer inquiries, book appointments, and provide general support.
Updating and maintaining accurate customer information in our systems.
Coordinating with various teams, including Field Installation, Technical Support, and Enterprise Sales, to ensure seamless order fulfillment.
Using multiple software tools (Slack, G-Suite, Amazon Connect etc.) to manage the order life cycle and deliver an exceptional customer experience.
De-escalating customer concerns and providing effective solutions to enhance customer satisfaction.

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