Tucows Inc.

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Jobs at this company:

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🔥 Sr Product Designer

Posted 3 days ago

🧭 Contract

💸 103050.0 - 114500.0 CAD per year

🔍 SaaS

🔧 Requirements

6+ years work experience in UX/UI/Product design.
A leader with proven experience collaborating with product managers, engineers, data, content and other designers in an agile work environment.
Passionate for user-centered design with superb visual design skills to go through the entire process from problem definition to solution.
Highly proficient with design and prototyping tools such as Figma, Adobe XD, Sketch etc. (we use Figma).
High proficiency in UX research methods, including user interviews, surveys, usability testing, and data analysis, with the ability to translate findings into actionable design insights.
Self-starter with the ability to independently establish and implement UX research process, driving the development of research frameworks and ensuring alignment with broader design and business goals.
A proven track record of designing and shipping modern, world-class products for mobile native and web.
Experience mentoring and supporting other product designers.
Empathic and caring about accessibility, diversity and inclusive design.
Openness to different ideas and point of views and a general sense of curiosity.
Excellent verbal and written communication and presentation skills.
Understanding of HTML and CSS.

💡 Responsibilities

Mentor and support other designers and ensure a consistent experience across all touch points.
Collaborate cross-functionally with product managers, engineers, content, data and other designers to build thoughtful and informed products.
Provide effective solutions to complex problems by analyzing and understanding business requirements and user needs.
Design high-quality, modern, scalable and accessible interfaces, user experiences and products.
Conduct user research and testing to identify key needs, pain points, and opportunities for product improvement, using insights to guide design decision and enhance user experiences.
Contribute to the development and establishment of a comprehensive UX research practice within the company, including defining processes, tools, and best practices to drive user-centered design across teams.
Document UI standards and help maintain and enhance our design systems.
Create wireframes, mockups, interfaces, flows and prototypes to test with users and communicate them cross-functionally.
Own the entire design process from early research and ideation to problem definition and designing the solution (and iterating on it).
Facilitate design sprints, brainstorming sessions, white-boarding and other activities to align with the larger team and come up with innovative ideas and solutions.
Bring your passion for technology and user centered design to ship best-in-class mobile native apps, dashboards, flows, interfaces and experiences.
Work closely with Project managers to implement feedback from customers.

Posted 3 days ago

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🔥 Customer Advisor, Sales & Onboarding (Contract)

Posted 12 days ago

📍 United States, Canada

🧭 Contract

💸 41740.0 - 49100.0 USD per year

🔍 Telecommunications

🔧 Requirements

Minimum of 2 years in call center, technical support, or sales support
Post-secondary education or equivalent experience

💡 Responsibilities

Handle inbound and outbound customer calls and chats
Maintain accurate customer information in systems
Coordinate with teams for order fulfillment
De-escalate customer concerns and provide solutions

Customer serviceSales experienceTechnical supportCRM

Posted 12 days ago

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🔥 Manager, Campaign and Content

Posted 26 days ago

📍 Memphis, TN, Westminster, MD, Culver City, CA, Sandpoint, ID

🧭 Full-Time

💸 93900.0 - 130000.0 USD per year

🔍 Fiber Internet provider

🔧 Requirements

Bachelor’s degree in Marketing, Communications, Journalism, or a related field; or equivalent experience.
5+ years of experience in marketing campaign management, content development, media planning or a related role.
2+ years of management experience.
Proven track record of developing and executing successful marketing campaigns.
Strong writing and strategy skills.
Ability to manage multiple projects and deadlines.
Experience using marketing automation and analytics tools such as Google Analytics, Looker and HubSpot is a plus.

💡 Responsibilities

Lead the development of comprehensive marketing campaigns and evergreen activities that support brand initiatives, product launches, and business goals.
Oversee the work of people and agencies developing campaigns and media buying.
Collaborate with cross-functional teams to define campaign objectives, messaging, and optimization.
Oversee a cohesive content strategy focusing on engaging storytelling.
Plan and create compelling stories and other engaging materials.
Write and review content to ensure quality and alignment with objectives.
Identify opportunities for content optimization and performance measurement.

Project ManagementContent creationContent managementSEOStrong communication skillsCross-functional collaborationLead GenerationStrategic thinkingDigital Marketing

Posted 26 days ago

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🔥 Engineering Project Manager (Europe)

Posted about 1 month ago

📍 Europe

🔍 Domains industry

🔧 Requirements

Bachelor’s degree in Business Administration, Engineering, Management, or a related field.
6+ years of relevant experience in project management roles.
Proven experience leading technology projects, working closely with engineering and multidisciplinary teams.
Proficiency in project management tools such as Wrike, Asana, or Jira.
Exceptional risk analysis, prioritization, and resource management skills.
Excellent written and oral communication skills in English.
Demonstrated ability to deliver projects on time, within budget, and to specification.
PMI Project Management Professional (PMP) certification or equivalent.

💡 Responsibilities

Work with internal project stakeholders, including engineering, development, and product.
Define scope, schedule, budget, and risks with project teams and track project progress.
Develop and implement robust communication plans, change management roadmaps, and critical paths.
Oversee the technical implementation of solutions, ensuring alignment with engineering objectives.
Facilitate risk assessments and establish mitigation strategies for potential technical challenges.
Prepare comprehensive documentation for all project phases, including deliverables, outcomes, and lessons learned.
Coordinate global and cross-functional resources to achieve project success.
Communicate progress, challenges, and key outcomes effectively to stakeholders and leadership.

Project ManagementJiraCross-functional Team LeadershipRisk ManagementStakeholder management

Posted about 1 month ago

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🔥 Visual Website Designer

Posted about 1 month ago

📍 Canada

🧭 Full-Time

💸 86600.0 - 96200.0 CAD per year

🔍 Software Development

🔧 Requirements

5-10 years of combined experience as a web designer and developer.
A diploma, degree, or certificate in a related field.
Proficiency in React for front-end development, and Figma and Adobe Creative Cloud for design.
Experience with modern web development tools, frameworks, and CMS such as WordPress and Webflow.
High familiarity with DNS, domains, and other operational systems involved with modern website operations.
Knowledge of A/B testing methodologies and tools, such as VWO.
Experience with QA processes and tools like BrowserStack.
High agility and responsiveness, with the ability to take on tasks quickly and efficiently.
Strong collaboration skills with cross-functional teams.
Excellent troubleshooting and debugging abilities.

💡 Responsibilities

Facilitating brainstorming sessions and idea-generation workshops that relate to your core craft.
Applying design-thinking methodologies and principles to work.
Creating design solutions based on marketing briefs and/or intent requests.
Sharing industry design trends and identifying opportunities to integrate new solutions into our designs.
Understanding and applying visual techniques to make content more digestible.
Using and maintaining our design system and component libraries.
Generating wireframes and hi-fidelity mock-ups in a timely manner, with attention to detail (desktop, tablet, mobile).
Presenting design concepts and prototypes to stakeholders.
Creating compelling visual design solutions that address strategic business and brand objectives across our websites, as outlined in marketing briefs.
Leading the development of user-centric interfaces on websites for Tucows Domains brands.
Developing modern front-end UI solutions using React.
Ensuring code meets security, logging, error handling, performance standards, and other non-functional requirements.
Ensuring AODA compliance.
Performing website updates and maintenance for WordPress sites, custom CMS, and Webflow.
Creating and updating web pages within themes, templates, and custom requirements.
Updating and creating scripting for website and data migration needs.
Troubleshooting and debugging to optimize performance.
Facilitating A/B tests using VWO.
Using QA tools such as BrowserStack to find and troubleshoot issues, make necessary changes, and ensure readiness for production.
Facilitating quality assurance testing.

Adobe Creative SuiteFigmaFrontend DevelopmentHTMLCSSJavascriptQAReact.jsUI DesignAPI testingReactJSONWordPressA/B testing

Posted about 1 month ago

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🔥 Full Stack Software Engineer

Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 Internet domain registration

🔧 Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
3+ years of professional experience as a backend, frontend, or full stack software engineer.
Strong understanding of web technologies, protocols, and standards (e.g., HTTP, REST, JSON, XML, DNS).
Familiarity with DevOps practices & methodologies, such as CI/CD, monitoring systems, and incident management.
Ability to debug and troubleshoot issues in backend services and web applications.
Experience in implementing Restful APIs, using Git as a version control system, and understanding relational databases.
Ability to work independently as well as part of a team.
Experience working remotely with a distributed team.
Strong communication and collaboration skills in fluent English and Hindi.

💡 Responsibilities

Improve and maintain secure, scalable and efficient backend services using existing and new technologies.
Maintain the public website of our customers and cooperate with specialized website teams.
Write efficient SQL queries and ensure performance and reliability.
Write unit tests, integration tests, and end-to-end tests to ensure software reliability and stability.
Debug and troubleshoot issues in new and existing systems, including code-based and operational issues.
Document code, participate in code reviews, and deploy new versions via existing CI/CD pipelines.
Provide 3rd level technical support for customer support team inquiries.

Backend DevelopmentPythonSQLGitCI/CDRESTful APIsLinuxTroubleshootingDebugging

Posted about 1 month ago

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🔥 AI Engineer

Posted about 1 month ago

📍 USA, Canada

💸 200000.0 - 225000.0 USD per year

🔍 Telecom

🔧 Requirements

3+ years in AI/ML deployment, solution engineering, or similar roles.
Proficiency with Apache Kafka for managing and scaling event-stream pipelines.
Familiarity with LangChain, TensorFlow, PyTorch, and cloud platforms like AWS, Azure, and Google Cloud.
Experience with RESTful APIs, microservices, and container technologies like Docker and Kubernetes.
Strong data engineering practices and experience in handling unstructured data.

💡 Responsibilities

Deploy AI and machine learning models to drive insights from telecom event streams.
Develop and maintain Kafka pipelines for real-time data processing.
Manage and optimize model training, tuning, and retraining workflows.
Collaborate with data engineers and product teams on data needs and model integration.
Implement monitoring solutions for model performance and resolve issues proactively.
Document processes, configurations, and best practices for knowledge sharing.

AWSDockerKubernetesMachine LearningPyTorchApache KafkaAzureData engineeringTensorflowCI/CDRESTful APIsMicroservices

Posted about 1 month ago

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🔥 Registrar Channel Manager

Posted about 2 months ago

📍 India

🔍 Technology/Internet industry

🔧 Requirements

MBA or degree with a technical background.
3-5 years of Client Sales or Account Management experience in a technology environment.
Exceptional verbal and written communication skills.
Strong technical aptitude and ability to understand complex technology.
Knowledge of project management is an advantage.
Natural communicator with relationship-building skills.

💡 Responsibilities

Successfully manage a list of current and future registrars.
Gain an in-depth understanding of domain industry and core products.
Collaborate with internal teams and NIXI to resolve customer issues.
Manage onboarding and administrative processes for registrar channel.
Facilitate customer issue resolution and maintain communication.
Engage in strategic activities for successful implementation of services.
Support training and marketing efforts for domain industry events.

Project ManagementCustomer serviceAccount ManagementTechnical supportCustomer support

Posted about 2 months ago

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