- Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
- Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
- Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
- Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
- Participate in ongoing account “farming” for add-on opportunities.
- Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
- Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.
Software DevelopmentReportingData management