Customer Support Representative

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Requirements:

• A reliable computer, smart phone and reliable high-speed internet connection.
• Excellent American English reading and writing skills.
• Time spent living in the United States.
• 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
• Team player who works well with others
• Courteous and detailed written communication skills.
• Strong learning ability and initiative.
• Excellent technical skills - phone app technical skills are vital in this role.
• Native English speaking, writing and listening skills.
• Experience working in e-commerce platforms.
• Practical experience in summarizing and optimizing SOPs.
• Time spent living in the US preferred.
• An interest in plants and/or crafts.

Responsibilities:

• Respond to user inquiries on our mobile app and desktop.
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
• Track and record issues and data to inform the company of problems and requests for improvements.
• Contribute to the SOPs to enhance overall team efficiency.
• Collect, organize and summarize various customer cases to identify trends and potential system bugs.
• Ensure customer issues are resolved promptly through high-quality service.
• Continuously learn and adapt to new knowledge so you can provide the highest level of service.
• Perform other duties as assigned.