Apply📍 Mexico
🧭 Full-Time
💸 8.0 - 10.0 USD per hour
🔍 E-commerce
🏢 Company: Palmstreet👥 51-100💰 Pre-seed over 3 years agoInternetCommunitiesMarketplaceE-CommerceConsumer GoodsSocial Shopping
- A reliable computer, smart phone and reliable high-speed internet connection.
- Excellent American English reading and writing skills.
- Time spent living in the United States.
- 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
- Team player who works well with others
- Courteous and detailed written communication skills.
- Strong learning ability and initiative.
- Excellent technical skills - phone app technical skills are vital in this role.
- Native English speaking, writing and listening skills.
- Experience working in e-commerce platforms.
- Practical experience in summarizing and optimizing SOPs.
- Time spent living in the US preferred.
- An interest in plants and/or crafts.
- Respond to user inquiries on our mobile app and desktop.
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
- Track and record issues and data to inform the company of problems and requests for improvements.
- Contribute to the SOPs to enhance overall team efficiency.
- Collect, organize and summarize various customer cases to identify trends and potential system bugs.
- Ensure customer issues are resolved promptly through high-quality service.
- Continuously learn and adapt to new knowledge so you can provide the highest level of service.
- Perform other duties as assigned.
Mobile testingREST APICustomer serviceAttention to detailTime ManagementWritten communicationExcellent communication skillsAdaptabilityProblem-solving skillsTeamworkTroubleshootingAbility to learnJSONData entryComputer skillsTechnical supportCustomer supportEnglish communication
Posted about 22 hours ago
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