Live Moderation Specialist

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Requirements:

• A reliable computer, smart phone and internet connection.
• Excellent American English reading and writing skills.
• A functional computer and cell phone and high-speed internet connection
• 2-3 years of rich customer service experience and able to handle multiple customer issues simultaneously.
• Time spent living in the US.
• Courteous and detailed written communication skills.
• Strong learning ability and initiative.
• Excellent technical skills - phone app technical skills are vital in this role.
• Native English speaking, writing and listening skills.
• Experience working in e-commerce platforms.
• Practical experience in documenting and reporting relevant information.
• An interest in plants and/or crafts.

Responsibilities:

• Answer live support/moderation bot requests in a timely manner
• Watch new sellers' first live to support them in starting out on the app
• Attend random livestreams of seller with ongoing issues, frequent problems, etc.
• Randomly check into lives throughout your shift to show Palmstreet presence and support
• Check product listings to ensure they meet Palmstreet standards
• Assist with support DMs when needed
• Perform other duties as assigned