Troubleshooting Job Salaries

Find salary information for remote positions requiring Troubleshooting skills. Make data-driven decisions about your career path.

Troubleshooting

Median high-range salary for jobs requiring Troubleshooting:

$111,200

This analysis is based on salary ranges collected from 174 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $80,000 - $111,200

  • 25% of job descriptions advertised a maximum salary above $152,570.
  • 5% of job descriptions advertised a maximum salary above $228,600.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Linux, SQL and Data Analysis. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Linux

    23% jobs mention Linux as a required skill. The Median Salary Range for these jobs is $101,000 - $144,000

    • 25% of job descriptions advertised a maximum salary above $179,500.
    • 5% of job descriptions advertised a maximum salary above $282,200.
  2. SQL

    25% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $92,500 - $127,500

    • 25% of job descriptions advertised a maximum salary above $169,000.
    • 5% of job descriptions advertised a maximum salary above $242,500.
  3. Data Analysis

    19% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $90,000 - $120,000

    • 25% of job descriptions advertised a maximum salary above $157,450.
    • 5% of job descriptions advertised a maximum salary above $247,300.
  4. Problem Solving

    36% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $80,000 - $108,000

    • 25% of job descriptions advertised a maximum salary above $154,950.
    • 5% of job descriptions advertised a maximum salary above $222,000.
  5. Analytical Skills

    28% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $68,352 - $104,028

    • 25% of job descriptions advertised a maximum salary above $153,300.
    • 5% of job descriptions advertised a maximum salary above $210,060.
  6. Communication Skills

    51% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $72,000 - $102,521.9

    • 25% of job descriptions advertised a maximum salary above $155,400.
    • 5% of job descriptions advertised a maximum salary above $216,000.
  7. Customer support

    28% jobs mention Customer support as a required skill. The Median Salary Range for these jobs is $65,000 - $90,875.2

    • 25% of job descriptions advertised a maximum salary above $134,403.25.
    • 5% of job descriptions advertised a maximum salary above $207,250.
  8. Technical support

    37% jobs mention Technical support as a required skill. The Median Salary Range for these jobs is $60,500 - $88,937.6

    • 25% of job descriptions advertised a maximum salary above $132,500.
    • 5% of job descriptions advertised a maximum salary above $184,170.
  9. Customer service

    39% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $61,200 - $80,000

    • 25% of job descriptions advertised a maximum salary above $122,500.
    • 5% of job descriptions advertised a maximum salary above $196,315.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Fintech, Cybersecurity and Software Development. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Fintech

    2% jobs are in Fintech industry. The Median Salary Range for these jobs is $134,400 - $184,800

    • 25% of job descriptions advertised a maximum salary above $222,450.
    • 5% of job descriptions advertised a maximum salary above $235,000.
  2. Cybersecurity

    3% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $112,500 - $180,000

    • 25% of job descriptions advertised a maximum salary above $215,000.
    • 5% of job descriptions advertised a maximum salary above $260,000.
  3. Software Development

    17% jobs are in Software Development industry. The Median Salary Range for these jobs is $105,200 - $153,500

    • 25% of job descriptions advertised a maximum salary above $189,600.
    • 5% of job descriptions advertised a maximum salary above $275,000.
  4. Healthcare

    3% jobs are in Healthcare industry. The Median Salary Range for these jobs is $103,800 - $141,685.5

    • 25% of job descriptions advertised a maximum salary above $156,600.
    • 5% of job descriptions advertised a maximum salary above $170,000.
  5. Software

    2% jobs are in Software industry. The Median Salary Range for these jobs is $106,000 - $133,000

  6. Biotechnology

    1% jobs are in Biotechnology industry. The Median Salary Range for these jobs is $85,000 - $100,000

    • 25% of job descriptions advertised a maximum salary above $110,000.
  7. Software as a Service (SaaS)

    5% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $80,000 - $90,875.2

    • 25% of job descriptions advertised a maximum salary above $111,250.
    • 5% of job descriptions advertised a maximum salary above $130,000.
  8. Accounting

    1% jobs are in Accounting industry. The Median Salary Range for these jobs is $64,820 - $77,320

    • 25% of job descriptions advertised a maximum salary above $138,000.
  9. Customer Support

    1% jobs are in Customer Support industry. The Median Salary Range for these jobs is $53,252 - $67,252

    • 25% of job descriptions advertised a maximum salary above $98,000.
  10. E-Commerce

    1% jobs are in E-Commerce industry. The Median Salary Range for these jobs is $36,040 - $46,320

    • 25% of job descriptions advertised a maximum salary above $68,640.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

254 jobs found. to receive daily emails with new job openings that match your preferences.
254 jobs found.

Set alerts to receive daily emails with new job openings that match your preferences.

Apply

๐Ÿ“ United States

๐Ÿ’ธ 90000.0 - 123500.0 USD per year

๐Ÿข Company: Optiv_Careers

  • Prior experience performing Incident Response, including experience in Containment and Isolation, Forensics, Root Cause Analysis, and/or Elimination and Remediation to enterprise-level organizations.
  • Proficiency with commercial and open-source security tools required (EnCase, FTK, XWays, Splunk, ELK, EZ Tools etc.)
  • Familiarity with many different network architectures, network services, system types, network devices, development platforms and software suites required (Linux, Windows, Cisco, Oracle, Active Directory, JBoss, .NET, etc.) required.
  • Familiarity with Endpoint Detection and Response (EDR) products, such as SentinelOne, Carbon Black, CrowdStrike, etc.
  • Demonstrated ability to create comprehensive incident reports required.
  • Demonstrated effective time management skills, ability to balance multiple projects simultaneously and the ability to take on large and complex projects with little or no supervision required.
  • Perform digital investigations including: Zero Day Exploitation, Business Email Compromise, Unauthorized Access, Sensitive Data Exposure, Insider Threat, Malware Analysis, and Threat Hunting.
  • Combine multiple separate findings to identify complex attacks and incidents
  • Manually collect relevant data sources during an incident.
  • Identify, describe and report threat vectors and forensic artifacts
  • Contribute to the development and continuous improvement of the EIM practice through various team and industry contributions.

SQLCiscoCybersecurityData AnalysisJavaOracle.NETCommunication SkillsAnalytical SkillsCollaborationProblem SolvingRESTful APIsLinuxTime ManagementReportingTroubleshootingActive listeningJSONScripting

Posted about 7 hours ago
Apply
Apply

๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 100000.0 - 170000.0 USD per year

๐Ÿ” Healthcare

๐Ÿข Company: Qventus๐Ÿ‘ฅ 101-250๐Ÿ’ฐ $85,000,000 Series D 2 months agoArtificial Intelligence (AI)Machine LearningHospitalAnalyticsHealth Care

  • 5+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
  • 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
  • 5+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
  • Demonstrated ability to lead and develop staff
  • Experience with technical implementation of healthcare SaaS solutions
  • Knowledge of inpatient metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
  • A track record of applying strong quantitative and analytical skills in prior roles.
  • Prior experience managing projects for hospital systems (e.g. EHR implementations) is required
  • A passion for fixing our healthcare system
  • Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
  • Ability to travel on average 25-30%
  • Develop and manage 3-5 team members.
  • Resolves complex account issues largely independently, but knows when to bring to bear resources from across the organization.
  • Surface risks and advise internal and external leaders on mitigation strategies to drive efficient resolutions
  • Collaborate with Data Engineers, Product Specialists and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value and satisfy client needs
  • Define and manage the implementation timeline for enterprise-wide deployment of Qventus Inpatient Solution
  • Partner with operational and technical client teams to ensure implementation requirements/needs are met
  • Build and manage relationships at multiple levels of client IT teams
  • Act as the primary owner of the implementation for assigned client accounts, operating with a high level of autonomy and accountability while ensuring successful outcomes with minimal oversight
  • Craft, manage and deliver high-impact, visually compelling client communications and presentations.
  • Provide clinical, technical and process expertise into solution design in order to address customer use cases and to deliver results.

Project ManagementSoftware DevelopmentSQLAgileBusiness AnalysisData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringDocumentationMS OfficeCritical thinkingAccount ManagementTrainingTroubleshootingClient relationship managementBudgetingCross-functional collaborationRisk ManagementData visualizationTeam managementStakeholder managementStrategic thinkingProcess improvementTechnical supportFinancial analysisAnalytical thinkingData modelingChange ManagementSaaSBudget managementPowerPoint

Posted about 7 hours ago
Apply
Apply

๐Ÿ“ United States

๐Ÿ’ธ 135000.0 - 215000.0 USD per year

๐Ÿ” Cybersecurity

๐Ÿข Company: crowdstrikecareers

  • Strong knowledge and understanding of C++ and Windows Operating System internals
  • Experience working with teams to define and execute on major projects
  • Experience working with python and test frameworks
  • Ability to lead, mentor, communicate, collaborate, partner and work effectively in a distributed team
  • Provide technical leadership on the Sensor Platform development team including being generally involved with the strategy and approach for supporting an maintaining enterprise quality next-generation Anti-Virus and Enhanced Detection and Response Security Software.
  • Troubleshooting complex sensor issues, investigate and proactively respond to incoming sensor telemetry, and champion development projects that will help to improve overall sensor reliability and supportability
  • Support sensor product development teams in designing and building high quality sensor software including providing cross-training and best practice
  • Collaborate with multi-functional teams in various locations

PythonSoftware DevelopmentAgileC++Cross-functional Team LeadershipAlgorithmsData StructuresCommunication SkillsCollaborationProblem SolvingMentoringLinuxTroubleshootingDebugging

Posted about 7 hours ago
Apply
Apply

๐Ÿ“ United States

๐Ÿ’ธ 50000.0 - 55000.0 USD per year

๐Ÿ” SaaS

๐Ÿข Company: Togetherwork๐Ÿ‘ฅ 101-250๐Ÿ’ฐ Private 9 months agoSaaSReal EstateSoftware

  • Bachelorโ€™s degree in Information Systems, Business, or equivalent experience.
  • 3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
  • Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
  • Excellent problem-solving skills and a proactive approach to resolving technical issues.
  • Strong written and verbal communication skills.
  • Ability to analyze system behavior and identify underlying technical issues.
  • Experience documenting solutions, workflows, and best practices for internal and external use.
  • Comfortable working across teams, including Product Management, Engineering, and leadership.
  • Ability to manage multiple tasks, prioritize effectively, and work independently.
  • Strong time and project management skills.
  • Ability to remain calm under pressure and adapt to evolving customer needs.
  • Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
  • Meet first-response and resolution time SLAs.
  • Independently troubleshoot advanced technical issues and reduce reliance on escalations.
  • Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
  • Be part of the off-hours on-call rotation for evenings, weekends and holidays.
  • Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
  • Document solutions for recurring issues and contribute to an internal knowledge base.
  • Assist in user acceptance testing for application releases.
  • Train and educate customers on best practices to increase feature adoption and reduce support dependency.
  • Identify and suggest improvements for internal processes and product functionality based on customer feedback.
  • Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
  • Act as a technical subject matter expert for internal teams and customers.

SQLAPI testingCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Posted about 7 hours ago
Apply
Apply

๐Ÿ“ USA, Canada, UK, Italy, Sweden, Spain, Portugal, Netherlands, Singapore, India

๐Ÿ’ธ 149600.0 - 224400.0 AUD per year

๐Ÿ” Industrial Automation

๐Ÿข Company: Phaidra๐Ÿ‘ฅ 1-10๐Ÿ’ฐ $25,000,000 Series A over 2 years agoArtificial Intelligence (AI)Industrial AutomationMachine LearningInformation Technology

  • Minimum of 3+ years of technical project management experience.
  • 4-year college degree.
  • Experience working with diverse, remote teams to support enterprise customers.
  • Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
  • Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
  • Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
  • Experience with both waterfall and agile scheduling tools.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfil the contract.
  • Serve as the main point of contact for the customer, in collaboration with the Phaidra Solutions Engineer, and act as the go-to expert for customer inquiries, addressing technical challenges, providing insightful recommendations, and leveraging the Phaidra team to ensure an excellent customer experience and complete satisfaction.
  • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
  • Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
  • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
  • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
  • Maintain clear and concise documentation of your projectsโ€™ meeting minutes, action items, project risks, and key decisions.
  • Drive continuous improvement by identifying and implementing solutions within customer accounts and streamlining internal onboarding processes, while also representing customer perspectives to provide valuable product feedback and enhance product development.
  • At the conclusion of an AI Agent autonomous install, continue to provide excellent customer service by efficiently resolving product issues, optimizing system configuration, and ensuring all customer goals are met.

Project ManagementAgileArtificial IntelligenceData AnalysisMachine LearningProject CoordinationCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsOrganizational skillsWritten communicationDocumentationProblem-solving skillsAccount ManagementTroubleshootingActive listeningCross-functional collaborationTechnical supportCustomer Success

Posted about 8 hours ago
Apply
Apply

๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 55000.0 - 65000.0 USD per year

๐Ÿ” Automotive Parts

๐Ÿข Company: Burnout Brands

  • High School diploma or equivalent
  • Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
  • Vehicle maintenance experience is required.
  • 2 years customer facing service experience preferred
  • Maintain a high level of product and service knowledge
  • Assist customers with automotive related sales questions related to products, installations and service support
  • Function as the Technical Expert for both customers and sales team member
  • Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
  • Provide customers with in-depth information regarding equipment & parts for sale
  • Champion the customer as an advocate throughout the RMA process
  • Work to resolve customer complaints in person, via telephone or email
  • Support the sales team where required in the areas of technical knowledge and customer support

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support

Posted about 9 hours ago
Apply
Apply
๐Ÿ”ฅ Site Reliability Engineer
Posted about 13 hours ago

๐Ÿ“ United States of America

๐Ÿ’ธ 63000.0 - 108675.0 USD per year

๐Ÿข Company: vspvisioncareers

  • Bachelorโ€™s Degree in Computer Science or related field and/or equivalent experience
  • 4+ years of related functional experience
  • Experience with both Windows and Linux, as well as containerization software products
  • Functional with continuous integration and continuous delivery
  • Experience with automation and orchestration using Chef, Puppet, Ansible and containers
  • Coding skills beyond simple scripts and knowledge of application architecture
  • Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript
  • Understanding of distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn)
  • Skilled in spotting problems and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation
  • Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamic
  • Use engineering design concepts to recommend design or test methods for attaining or improving operational reliability in support of business objectives.
  • Develop and implement high-reliability tools, systems, and services using engineering methodologies and tools.
  • Determine reliability requirements and deliver insights from massive scale data in real time.
  • Propose changes in design or formulation to improve system and/or process reliability.
  • Utilize best practices and work with cross-functional teams to provide solutions and a positive user experience.
  • Improve reliability, quality, and time-to-market for suite of software solutions, through effective hosting, monitoring, operations, and automation
  • Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery
  • Collaborate with team members to troubleshoot and fix issues utilizing knowledge of  problems to route support escalation issues to the appropriate teams
  • Add automation for improved collaborative response in real-time, updates documentation, runbook tools, and modules to prepare teams for incidents
  • Support optimizing the software development life cycle to boost service reliability, based on post-incident reviews
  • Support system cost modeling for all hosted systems
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Deliver primary operational support and engineering for distributed software applications
  • Implement guidelines and plans for automated systems delivery maintaining system and data security
  • Assist with impact analysis regarding enterprise-wide technology
  • Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning
  • Support system integration, software, and hardware at enterprise level for optimum performance
  • Partner with development teams to improve services through rigorous automated testing and release procedures
  • Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology
  • Participate in system design consulting, platform management, and capacity planning
  • Stay abreast of new technologies; introduce applicable technology in alignment with business goals and for creative solutions

AWSDockerPostgreSQLPythonSQLBashCloud ComputingData AnalysisDynamoDBElasticSearchGitJavaKafkaKubernetesMySQLOracleRabbitmqSoftware ArchitectureZabbixAlgorithmsCassandraData StructuresPrometheusRedisSparkCommunication SkillsAnalytical SkillsCI/CDProblem SolvingRESTful APIsLinuxDevOpsTerraformMicroservicesTeamworkTroubleshootingJSONCross-functional collaborationAnsibleScriptingDebugging

Posted about 13 hours ago
Apply
Apply

๐Ÿ“ United States

๐Ÿ’ธ 72000.0 - 108000.0 USD per year

๐Ÿข Company: GEHC_ExternalSite

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Must have and maintain a valid Driver's License.
  • Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs.
  • Assist less experienced field engineers with equipment installation.
  • Work on advanced troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment

Embedded SystemsCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceLinuxMicrosoft Office SuiteAccount ManagementTroubleshootingData entryCustomer support

Posted about 16 hours ago
Apply
Apply

๐Ÿ“ United States of America

๐Ÿงญ Full-Time

๐Ÿ’ธ 33500.0 - 48500.0 USD per year

๐Ÿ” Technology

๐Ÿข Company: ext_us

  • Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
  • Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
  • Answering customer phone calls.
  • Providing remote technical support.
  • Documentation and incident management using the USPS โ€˜ServiceNow ticketing system.
  • Ordering replacement parts.
  • Other customer support related activities.

Communication SkillsCustomer serviceTroubleshootingActive listeningTechnical support

Posted about 17 hours ago
Apply
Apply

๐Ÿ“ United States, Canada

๐Ÿ’ธ 64000.0 - 68000.0 USD per year

๐Ÿ” SaaS

๐Ÿข Company: Recharge๐Ÿ‘ฅ 11-50Electronics

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A โ€˜winning as a teamโ€™ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work flexible shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers

HTMLCSSJavascriptCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportEnglish communicationSaaS

Posted about 18 hours ago
Apply
Shown 10 out of 254