Customer Support Salaries

Discover salary ranges for remote customer support positions. Compare compensation data and make informed career decisions.

Customer Support

Junior

Median high-range salary for Junior Customer Support jobs:

$50,000

This analysis is based on salary ranges collected from 5 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $45,000 - $50,000

25% of job descriptions advertised a maximum salary above $53,750.
5% of job descriptions advertised a maximum salary above $65,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Analytical Skills, Troubleshooting and Technical support. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Analytical Skills
20% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $60,000 - $65,000
Troubleshooting
60% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $45,000 - $50,000
- 25% of job descriptions advertised a maximum salary above $61,250.
- 5% of job descriptions advertised a maximum salary above $65,000.
Technical support
60% jobs mention Technical support as a required skill. The Median Salary Range for these jobs is $45,000 - $50,000
- 25% of job descriptions advertised a maximum salary above $61,250.
- 5% of job descriptions advertised a maximum salary above $65,000.
Customer support
60% jobs mention Customer support as a required skill. The Median Salary Range for these jobs is $45,000 - $50,000
- 25% of job descriptions advertised a maximum salary above $61,250.
- 5% of job descriptions advertised a maximum salary above $65,000.
Collaboration
20% jobs mention Collaboration as a required skill. The Median Salary Range for these jobs is $45,000 - $50,000
Problem Solving
60% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $36,400 - $36,400
- 25% of job descriptions advertised a maximum salary above $57,850.
- 5% of job descriptions advertised a maximum salary above $65,000.
Microsoft Office
20% jobs mention Microsoft Office as a required skill. The Median Salary Range for these jobs is $36,400 - $36,400
Written communication
20% jobs mention Written communication as a required skill. The Median Salary Range for these jobs is $36,400 - $36,400
Communication Skills
40% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $22,360 - $23,192
- 25% of job descriptions advertised a maximum salary above $36,400.
Customer service
40% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $22,360 - $23,192
- 25% of job descriptions advertised a maximum salary above $36,400.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Fintech, Online communities platform and Software. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Fintech
20% jobs are in Fintech industry. The Median Salary Range for these jobs is $60,000 - $65,000
Online communities platform
20% jobs are in Online communities platform industry. The Median Salary Range for these jobs is $45,000 - $50,000
Software
20% jobs are in Software industry. The Median Salary Range for these jobs is $50,000 - $50,000
Customer Service
20% jobs are in Customer Service industry. The Median Salary Range for these jobs is $36,400 - $36,400
Retail Security
20% jobs are in Retail Security industry. The Median Salary Range for these jobs is $8,320 - $9,984

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 After Hours Customer Support Specialist (Remote - Dallas, TX)

Posted 1 day ago

💸 24.0 USD per hour

🔍 Consumer Tech

🏢 Company: Care.com

🔧 Requirements

2-4+ years of client service experience, preferably in a human services field (e.g., social work, public health).
High emotional intelligence and strong communication skills.
Excellent analytical, organizational, and time management abilities.
Adaptability in a fast-changing environment.
Collaborative, goal-oriented, and committed to exceptional service.
Open to feedback, proactive, and exercises sound judgment.
Bachelor’s degree preferred; equivalent experience considered.
Willing to work every Saturday and Sunday, and occasional Holiday shifts.

💡 Responsibilities

Deliver professional, empathetic customer service through inbound calls.
Assess member needs through active listening and problem-solving, offering education and guidance.
Assist members via email, web, and chat.
Verify eligibility, document requests in CRM, and explain benefits.
Meet performance metrics (service levels, call abandonment, response times).
Educate members on topics like prenatal care, parenting, financial hardship, relocation, and wellness.
Provide resources for urgent and crisis situations.
Perform additional duties as assigned.

Posted 1 day ago

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🔥 Customer Support Representative

Posted 13 days ago

🧭 Contract

💸 50000.0 USD per year

🔍 Software

🔧 Requirements

Top-notch written and verbal communication skills
1+ years in customer service or support roles working with customer support ticketing systems
Demonstrated ability to troubleshoot and solve complex customer problems while delighting customers
Experience creating educational content such as written guides or videos
Experience supporting a B2B software (particularly HR Tech) is highly valued.
Adept in crafting and updating knowledge base articles and FAQs and instructional videos and multimedia help content
Eagerness to continually learn and stay current with the latest product features and services
Ability to work remotely with initiative and autonomy
Agility and resilience in a dynamic startup environment
Willingness to flex schedules to help meet SLA's for global timezones

💡 Responsibilities

Efficiently assess and prioritize incoming support tickets, ensuring timely and accurate responses to customer inquiries. Log all details and actions in the Support system, and offer solutions grounded in a deep understanding of each customer's issue. When needed, collaborate with other departments to address issues successfully.
Maintain deep knowledge of all company products and services, staying current with updates. Translate customer feedback into valuable insights for the product development team. Craft thorough internal resources to bolster product understanding within the customer support team.
Coordinate with technical teams to tackle complex problems and monitor the resolution progress, ensuring timely follow-ups with customers. Escalate urgent issues to the right management level and identify recurring patterns to inform system enhancements.
Facilitate white-glove orientation sessions with zest for high-value trial customers over live video.
Compose thorough help articles and FAQs, regularly update existing documentation to mirror recent product changes, and collaborate with product teams to ensure the precision of help content. Record clear and engaging how-to video tutorials that guide customers through product usage.

Posted 13 days ago

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🔥 Customer Support Advocate

Posted 15 days ago

📍 US, EU

💸 36400.0 USD per year

🔍 Customer Service

🏢 Company: Taskrabbit👥 251-500💰 Secondary Market over 9 years agoMarketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer Sharing Economy

🔧 Requirements

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English is required; proficiency in French or Spanish is a welcome bonus.

💡 Responsibilities

Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behavior to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Communication Skills Problem Solving Customer service Microsoft Office Written communication Fluency in English Empathy Verbal communication CRM Customer support

Posted 15 days ago

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🔥 Customer Support Advocate - Portuguese Speaking

Posted 17 days ago

📍 Poland

🧭 Full-Time

💸 82800.0 PLN per year

🏢 Company: Taskrabbit👥 251-500💰 Secondary Market over 9 years agoMarketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer Sharing Economy

🔧 Requirements

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English &Portuguese is required.
Available full-time (40 hours / week).

💡 Responsibilities

Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behaviour to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Communication Skills Customer service Problem-solving skills Fluency in English Customer support

Posted 17 days ago

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🔥 Customer Support Advocate - English Speaking

Posted 17 days ago

📍 Poland

🧭 Full-Time

💸 78000.0 PLN per year

🏢 Company: Taskrabbit👥 251-500💰 Secondary Market over 9 years agoMarketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer Sharing Economy

🔧 Requirements

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English is required.

💡 Responsibilities

Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behaviour to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Communication Skills Analytical Skills Problem Solving Customer service Attention to detail Fluency in English Empathy

Posted 17 days ago

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🔥 Customer Support Admin

Posted 18 days ago

📍 Philippines

🧭 Full-Time

💸 8320.0 - 9984.0 USD per year

🔍 Retail Security

🏢 Company: Panoptyc👥 1-10 Electronics Artificial Intelligence (AI)Information Technology

🔧 Requirements

Excellent verbal English
Excellent written English
1+ years of customer-facing experience
Full-time status (40 hours per week)
Able to work during US Eastern time zone

💡 Responsibilities

Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness

Communication Skills Problem Solving Customer service Troubleshooting Data entry Technical support

Posted 18 days ago

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🔥 Customer Support Associate

Posted 25 days ago

📍 United States

🧭 Full-Time

💸 60000.0 - 65000.0 USD per year

🔍 Financial Technology

🏢 Company: Obligo👥 51-100💰 $35,000,000 5 months agoFinancial Services Information Technology Real Estate

🔧 Requirements

1+ years of customer support experience in a fast-paced environment.
Experience handling email, live chat, and phone support.
Excellent written and verbal communication skills.

💡 Responsibilities

Respond to and resolve customer inquiries via email, live chat, and phone within defined SLAs.
Handle escalated cases from our outsourced support team.
Identify trends in customer inquiries and recommend improvements.

Analytical Skills Problem Solving Multitasking Troubleshooting Technical support Customer support

Posted 25 days ago

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🔥 Customer Support Specialist (North/South Americas)

Posted about 1 month ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🏢 Company: Circle.so

🔧 Requirements

Strong alignment with company values.
Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement to influence product development as part of a startup.
Skilled at understanding and implementing technical workflows quickly.
Ability to understand customer needs and provide exceptional support.
Team player who thrives in a collaborative environment.
Eager to learn and adapt to new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building their communities.
Troubleshoot issues across desktop and mobile browsers, including apps.
Escalate feedback to enhance the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

Collaboration Troubleshooting Writing Technical support Customer support SaaS

Posted about 1 month ago

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