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Customer Support Salaries

Discover salary ranges for remote customer support positions. Compare compensation data and make informed career decisions.

Customer Support
Junior

Median high-range salary for Junior Customer Support jobs:

$60,000

This analysis is based on salary ranges collected from 3 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $50,000 - $60,000

  • 25% of job descriptions advertised a maximum salary above $82,500.
  • 5% of job descriptions advertised a maximum salary above $90,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Salesforce, Jira and Product Development. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Salesforce

    33% jobs mention Salesforce as a required skill. The Median Salary Range for these jobs is $65,000 - $90,000

  2. Jira

    33% jobs mention Jira as a required skill. The Median Salary Range for these jobs is $65,000 - $90,000

  3. Product Development

    33% jobs mention Product Development as a required skill. The Median Salary Range for these jobs is $65,000 - $90,000

  4. Communication Skills

    100% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $50,000 - $60,000

    • 25% of job descriptions advertised a maximum salary above $82,500.
    • 5% of job descriptions advertised a maximum salary above $90,000.

  5. Collaboration

    100% jobs mention Collaboration as a required skill. The Median Salary Range for these jobs is $50,000 - $60,000

    • 25% of job descriptions advertised a maximum salary above $82,500.
    • 5% of job descriptions advertised a maximum salary above $90,000.

  6. C (Programming language)

    33% jobs mention C (Programming language) as a required skill. The Median Salary Range for these jobs is $50,000 - $60,000

  7. Analytical Skills

    67% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $41,511.5 - $54,975

    • 25% of job descriptions advertised a maximum salary above $60,000.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Software as a Service (SaaS), Business management software and Internet of Things (IoT). These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Software as a Service (SaaS)

    33% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $65,000 - $90,000

  2. Business management software

    33% jobs are in Business management software industry. The Median Salary Range for these jobs is $50,000 - $60,000

  3. Internet of Things (IoT)

    33% jobs are in Internet of Things (IoT) industry. The Median Salary Range for these jobs is $33,023 - $49,950

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Support Associate (Italian Market)
Posted 8 days ago

🧭 Full-Time

💸 18000.0 - 19000.0 EUR per year

🔍 Shipping and logistics

  • You must be native or proficient in Italian.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • You are familiar with online customer service platforms, including online chat and ticketing systems.
  • You have strong communication and interpersonal skills.
  • You are team-oriented, enthusiastic, self-motivated, and a quick learner.

  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats, and emails - identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs.
Posted 8 days ago
Apply
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🔥 Customer Support Associate (Italian Market)
Posted 9 days ago

🧭 Full-Time

💸 18000.0 - 19000.0 EUR per year

🔍 Shipping and logistics

🏢 Company: Auctane

  • Native or proficient in Italian (level C2).
  • Minimum of 2 years working experience in customer service, ideally within the logistics sector.
  • Familiarity with online customer service platforms, including chat and ticketing systems.
  • Ability to handle challenges and complaints while working well under pressure.
  • Strong communication and interpersonal skills.
  • Friendly, proactive, and customer-oriented with a team-oriented approach.
  • Flexibility in organizing the workload and varying shifts within the team.

  • Attend live chats and reach customers via phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, managing complaints and resolving situations.
  • Respond professionally to inbound calls, chats, and emails, identifying and escalating issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively work to meet customer service KPIs.
Posted 9 days ago
Apply
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🔥 Customer Support Specialist
Posted 3 months ago

📍 United States

🧭 Full-Time

💸 $33,023 - $49,950 per year

🔍 Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000WeddingEventsEvent Management

  • 2+ years of experience in a customer-facing role within a contact center environment.
  • Demonstrated ability to increase productivity through daily task completion and guided trainings.
  • Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience.
  • Exceptional communication skills to effectively communicate with a wide range of customers.
  • Experience managing 20+ cases per day via phone, chat, and email channels.
  • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud).
  • Proficient with macOS. Availability to work flexible hours.

  • Help Customers with a wide range of general inquiries on billing issues and questions.
  • Handle customer questions about contract renewals and cancellations.
  • Solve customer issues and escalations about Samsara products and services.
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Communication SkillsAnalytical SkillsCollaboration

Posted 3 months ago
Apply
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🔥 Customer Support Analyst (Mid-market)
Posted 3 months ago

📍 Canada, United States

🧭 Full-Time

💸 $65,000 - $90,000 per year

🔍 SaaS

  • Passionate about delivering top-notch customer service.
  • Impeccable attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to analyze and solve technical problems quickly.
  • Thrive in a collaborative environment.
  • Highly coachable and open to learning.
  • Bachelor's degree required.
  • Minimum of 2+ years in Client Relations, Account Management, Customer Success, Technical Support, or Customer Service.
  • Experience in SaaS customer service or sales is ideal.
  • Familiarity with CRM systems and strong multi-tasking abilities.

  • Monitor support channels and respond swiftly and empathetically to inbound customer requests.
  • Troubleshoot and resolve customer issues efficiently and escalate complex issues as needed.
  • Craft thoughtful and accurate responses to customer inquiries.
  • Share valuable customer feedback with product and engineering teams.
  • Aid in the implementation and understanding of Clariti's mid-market platform.
  • Assist with configuration projects to improve support capabilities.
  • Maintain detailed records of customer interactions in Salesforce.
  • Work closely with cross-functional teams to advocate for customer needs.
  • Stay updated on product features and industry trends.

SalesforceJiraProduct DevelopmentCommunication SkillsCollaboration

Posted 3 months ago
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🔥 Customer Support
Posted 4 months ago

📍 Texas, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

🧭 Full-Time

💸 50000 - 60000 USD per year

🔍 Business management software

  • At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
  • Superb written and verbal communication skills.
  • Service-oriented personality with a can-do attitude and strong problem-solving skills.
  • Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment.
  • A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
  • Positive attitude, empathy, and high energy!
  • Independency and time management skills.
  • Ability to work remotely from Mon-Fri - must.

  • Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
  • Delivering fast service while maintaining a high performance level.
  • Educating the clients on the best practices in Connecteam according to their business needs.
  • Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

Communication SkillsAnalytical SkillsCollaborationC (Programming language)

Posted 4 months ago
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