Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails.
Regularly review customer accounts to identify outstanding balances and ensure accurate allocation.
Maintain a clean and up-to-date AR aging report.
Lead negotiations with clients to establish payment plans that protect Panoptyc’s cash flow.
Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment.
Identify the "why" behind payment delays and implement solutions to prevent future friction.
Maintain meticulous records of all communications and transactions in our systems.
Provide regular reports to Finance leadership on collection status and aging trends.
Proactively identify areas for process improvement within the billing and collections workflow.
Act as the primary, professional point of contact for all client inquiries related to billing.
Build positive, long-term rapport with client stakeholders to ensure Panoptyc is a priority in their payment cycles.
Ensure all activities comply with company policies and relevant financial regulations.
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About Panoptyc
Panoptyc revolutionizes loss prevention for micro market and retail operators by combining advanced machine learning and computer vision to highlight and prevent theft. Our intelligent systems provide clear video evidence of suspicious behavior, significantly reducing shrink and offering peace of mind. We protect over 20,000 stores across the United States, including Fortune 500 companies and local businesses, demonstrating a proven track record of reducing theft by an average of 30%. Our technology helps retailers identify and deter everything from cashier theft and self-checkout losses to organized retail crime, ensuring operational efficiency and a healthier bottom line. Panoptyc leverages AI technology originally developed for sports analytics, translating its power to real-world retail security challenges.
How We Work
Panoptyc operates as a fully remote, globally distributed team, fostering a culture of innovation and dedication to loss prevention. We prioritize direct communication and data-driven decision-making, valuing individuals who are analytical and proactive. Our core values include being hungry, opinionated, urgent, systematic (analytical), empowered (ownership), and quality-focused, reflecting our commitment to continuous improvement and measurable results. You'll find an environment that encourages taking ownership and working effectively across time zones.
Engineering at Panoptyc
At Panoptyc, engineers tackle complex challenges at the intersection of artificial intelligence, computer vision, and real-world retail operations. Our technology suite, including Amazon S3 and AWS Global Accelerator, is built to process vast amounts of video data to detect subtle patterns of theft. The team continuously refines algorithms for precise product and people recognition while maintaining stringent user privacy through anonymization techniques. This involves evolving our AI from post-incident analysis to real-time theft detection and expanding its application from back-of-house operations to customer-facing areas like self-checkout. If you're passionate about applying AI to tangible problems with significant impact, you'll find stimulating work here.
Why Join Us
Drive direct impact by helping retailers protect their assets and reduce theft across thousands of locations.
Work in a globally distributed, fully remote team that values ownership and analytical rigor.
Contribute to cutting-edge AI and computer vision technology that is actively reshaping retail security.
Experience rapid growth and opportunities for increased responsibility within a fast-moving organization.