Customer Support Admin

Posted 18 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: Philippines, US Eastern time zone

💸 Salary: 8320.0 - 9984.0 USD per year

🔍 Industry: Retail Security

🏢 Company: Panoptyc👥 1-10 Electronics Artificial Intelligence (AI)Information Technology

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceTroubleshootingData entryTechnical support

Requirements:

Excellent verbal English
Excellent written English
1+ years of customer-facing experience
Full-time status (40 hours per week)
Able to work during US Eastern time zone

Responsibilities:

Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness