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Customer Success

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🔥 Retention Marketing Manager

Posted 25 minutes ago

📍 Spain, Mexico, Portugal, Brazil

🧭 Full-Time

🔍 E-commerce, Digital Marketing

🏢 Company: Darkroom👥 11-50 Digital Marketing Advertising Consulting Web Development Brand Marketing Marketing Web Design

🔧 Requirements

5+ years of work experience in digital marketing.
Experience working in Klaviyo (or similar ESPs) including list segmentation, lifecycle drip automation, and triggered events.
Knowledge of Shopify and its tech stack options such as Privy, JustUno, Yotpo, Octane AI, etc.
Developed SMS strategies and have experience working with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo.
Experience working in a fast-paced environment.
Excellent verbal and written communication and presentation skills.

💡 Responsibilities

Develop strategic campaign calendars and prioritize projects and initiatives designed to scale your clients’ email and SMS programs.
Provide support and guidance to help Retention Associates analyze data, develop winning retention strategies, and create reports for client's happiness.
Project manage and delegate client tasks to your team, consisting of both retention specialists and designers. Review all client briefs and designs for approval before they are sent to the client.
Assign segmentation and QA email and SMS campaigns ensuring flawless delivery to customer audiences.
Coordinate cross-departmentally with the Performance Marketing and Strategy teams to develop cohesive and creative campaigns that drive client growth.
Report on strategic KPIs for clients, creating insights and actionable recommendations to grow client retention engagement and revenue.
Execute automation/flow logic set-up, pop-up builds, and app integrations.

Project Management Data Analysis Shopify Google Analytics Cross-functional Team Leadership Analytical Skills Written communication Excellent communication skills Verbal communication Reporting Client relationship management Data visualization Marketing Digital Marketing CRM Data analytics Customer Success A/B testing

Posted 25 minutes ago

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🔥 <INTERNAL CANDIDATES ONLY> Customer Success Manager

Posted about 1 hour ago

📍 US

💸 55000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsulting SaaS Property Management Software

🔧 Requirements

Bachelor's degree preferred or 6+ years equivalent relevant professional experience
Experience working in a customer facing technical support role
3+ years of experience utilizing StarRez, THD, or Mercury software, preferably as a Power User OR are a current StarRez employee
3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

💡 Responsibilities

Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success.
Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions.
Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth.
Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment.
Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels.
Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations.
Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction.
Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations.
Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform.
Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Project Management SQL Data Analysis Jira Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Relationship building MS Office Account Management Empathy Training Active listening Client relationship management Cross-functional collaboration Data entry Strategic thinking Technical support Customer support Customer Success SaaS

Posted about 1 hour ago

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🔥 Director of Sales - Emerging Industries (Remote)

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 160000.0 - 200000.0 USD per year

🔍 Software, Hardware, SaaS

🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 4 months agoArtificial Intelligence (AI)Drones Machine Learning Robotics Law Enforcement Drone Management

🔧 Requirements

5-10+ years of successful enterprise sales experience in software, hardware, or SaaS.
3+ years of sales management experience, preferably in an Enterprise SaaS environment.
Proven track record of building and leading high-performing teams that drive revenue growth.
Strong executive presence—you’re confident, articulate, and skilled at influencing stakeholders at all levels.
Deep expertise in complex enterprise sales involving hardware, software, services, and managed solutions.
Comprehensive understanding of enterprise contracts, including Master Purchase Agreements, MSAs, Order Forms, and SOWs.
Experience engaging with CFOs and finance teams to structure deals, address CapEx vs. OpEx considerations, and optimize project financing.
Exceptional deal strategy skills, crafting proposals that align with customer ROI, business structure, and multi-year commitments.
Familiarity with MEDDIC/MEDDPICC or similar sales methodologies preferred.
Experience selling into Critical Infrastructure markets (Oil & Gas, Construction, Mining, etc.).
Understanding of UAV technology and its end-user applications is a plus.

💡 Responsibilities

Lead and develop a high-caliber sales team, driving revenue growth and consistently exceeding targets.
Hire, train, and mentor Account Executives, fostering a culture of performance and professional development.
Deeply understand enterprise customer challenges and translate Skydio’s value proposition into compelling business solutions.
Collaborate cross-functionally with Revenue Operations, Marketing, and Customer Success to refine sales strategy and optimize execution.
Own forecasting and analytics, tracking performance and driving data-driven decision-making.

Leadership Business Development People Management Product Operations Cross-functional Team Leadership Strategy Negotiation MS Office Account Management Sales experience Strategic thinking CRM Financial analysis Customer Success SaaS

Posted about 1 hour ago

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🔥 Strategic Implementation Consultant - US

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 97282.5 - 130800.0 USD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
French and English fluency
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Excellent consultative skills with experience in end to end system implementations
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Bachelor’s degree from a 4-year institution

💡 Responsibilities

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Serve as a mentor to the wider Customer Success and Support teams
Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Project Management Communication Skills RESTful APIs Relationship building Account Management Sales experience Strategic thinking Customer Success SaaS

Posted about 2 hours ago

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🔥 Commercial Account Executive- PNW

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 83000.0 - 138000.0 USD per year

🔍 Software Sales

🏢 Company: careers

🔧 Requirements

3-5 years of enterprise software sales experience
Experience creating complex & enterprise-wide SaaS deals
Ability to build relationships
Desire and ability to embrace the Customer Experience revolution.

💡 Responsibilities

Identify, negotiate, and close big deals in a defined territory.
Work with CMOs and CTOs to build solutions.
Develop sales opportunities and identify decision-makers.

Business Development Communication Skills Relationship building Account Management Negotiation skills Client relationship management Sales experience Lead Generation CRM Customer Success SaaS

Posted about 2 hours ago

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🔥 Head of Lifecycle Marketing

Posted about 4 hours ago

📍 United States

🔍 SaaS or marketplace

🏢 Company: Booksy👥 501-1000💰 Debt Financing 5 months agoMobile Payments Marketplace SaaS Payments Mobile Apps Wellness Software

🔧 Requirements

Demonstrable breadth and depth of success in lifecycle marketing
Deep understanding of CRM platforms (e.g., Salesforce, HubSpot, Marketo, Iterable) and experience managing a CRM tech stack and Customer Data Platform (CDP)
Excellent communication, leadership, and project management skills
Strong cross-functional collaboration skills, with the ability to work effectively with product, data, and engineering teams
Expertise in customer segmentation, data-driven marketing strategies, and personalization techniques
Experience in driving customer acquisition, onboarding, retention, and reactivation strategies with measurable results
Familiarity with marketing attribution models and ability to optimize the marketing funnel

💡 Responsibilities

Lead a team of 4-5 CRM specialists in the planning and delivery of CRM campaigns
Ensure seamless CRM stack integration
Own the end-to-end customer journey for both providers and customers
Build and scale segmented lifecycle programs that drive sustained engagement, improve long-term retention and increase customer lifetime value (LTV)

Project Management Data Analysis Salesforce Cross-functional collaboration Marketing Team management Strategic thinking Digital Marketing CRM Customer Success SaaS A/B testing

Posted about 4 hours ago

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🔥 Forward Deployed Engineer

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.
Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.
Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.
Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.

💡 Responsibilities

Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.
Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.
Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.
Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.
Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.
Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.
Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

Python Cloud Computing TypeScript API testing Communication Skills Analytical Skills RESTful APIs Troubleshooting Technical support Software Engineering Debugging Customer Success SaaS

Posted about 5 hours ago

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🔥 Director, Customer Success

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

5+ years of experience in leading Customer Success Management teams, with direct experience in a SaaS environment
Deep understanding of the role of Customer Success in an Enterprise Software company with a strong sense of customer empathy
You are customer obsessed and have a proven track record of strong cross-functional collaboration
You are committed to building deep ties and effective collaboration with our engineering team. We won't compromise on this.
Strong communicator with ability to collaborate with and influence the broader organization
Authentic, humble and curious self-starter, who is excited to roll up their sleeves, be a player/coach
Comfortable with ambiguity, with the ability to learn new concepts and technologies quickly, and apply those learnings to new domains
A strong desire to learn about assurance, advisory and audit, our customers, their frameworks, processes, tools and technologies

💡 Responsibilities

Work with the Vice President, Customer Success to define the customer success strategy for the next phase of Fieldguide’s growth.
Develop and coach a world-class customer success management team. Build the team’s core skills and establish a clear definition of what great looks like while delivering value to customers.
Build expert playbooks by framework across every risk category, for internal teams to execute on, and for customers to utilize in investing in those practice areas.
Drive the strategic roadmap for customer success management - define the ideal customer journey and ensure that it is delivered consistently.
Develop a metrics-driven approach to customer health, satisfaction, and retention. Use data to generate insights that help us understand customer engagement, pacing, identify product enhancements, and promote user adoption.
Develop, implement and evolve “Voice of the Customer" strategies to increase client satisfaction and drive NPS scores.
Partner with the Onboarding team on deployments with a focus on efficiency and customer experience.
Collaborate with cross-functional teams including sales, EPD, marketing, and operations to ensure customers are receiving full value.

Leadership Project Management Agile Data Analysis People Management Product Management Cross-functional Team Leadership Strategy REST API Strategic Management Communication Skills Collaboration Customer service Mentoring Coaching Excellent communication skills Account Management Client relationship management Sales experience Team management Stakeholder management Process improvement Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 Customer Onboarding Consultant

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

2+ years of experience in audit, assurance, or advisory services
Hands-on experience in technology consulting, customer onboarding, implementation, or similar
Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight.
Demonstrated history of communicating effectively with customers and across internal teams.

💡 Responsibilities

Build trust with customers.
Maintain regular engagement cadences with customers through all phases of their onboarding, from sales handoff to value realization.
Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
Cultivate customer champions and grow their Fieldguide knowledge.
Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
Be proactive in identifying success risks and develop decisive action plans to mitigate them.
Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.

Project Management Cross-functional Team Leadership Communication Skills Customer service Agile methodologies RESTful APIs Problem-solving skills Account Management Relationship management Risk Management CRM Customer Success SaaS

Posted about 5 hours ago

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🔥 AI & Automation Strategy Manager, Customer Support

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 92000.0 - 120000.0 USD per year

🔍 Customer Support

🏢 Company: IPSY

🔧 Requirements

5+ years of experience managing self-service/knowledge management systems in a customer support environment
Experience with AI/ML implementations in customer service, from RFI to strategy and tools (and deep investments with vendors and technical partners)
Proven track record of implementing successful self-service strategies with measurable results
Strong technical project management experience with self-service technologies
Experience with data analysis and ability to translate insights into actionable improvements
Demonstrated success in cross-functional project leadership
Proficiency in project management tools (Asana, Jira) and analysis tools (Excel, PowerPoint)
Outstanding communication and stakeholder management skills
Experience with customer support operations and understanding of support metrics

💡 Responsibilities

Develop and execute a comprehensive self-service strategy that drives adoption while maintaining high CSAT scores
Lead the implementation and optimization of self-service technologies including knowledge bases, chatbots, and automated workflows
Build and maintain metrics dashboards to track self-service success rates, deflection rates, and cost savings
Partner with cross-functional stakeholders to ensure seamless integration of self-service solutions across all customer touchpoints
Identify opportunities to leverage AI/ML to enhance self-service capabilities
Drive continuous improvement through data analysis and customer feedback
Establish and monitor KPIs specific to self-service performance
Create and maintain documentation of processes, best practices, and standard operating procedures

Project Management Artificial Intelligence Business Intelligence Data Analysis Machine Learning Project Coordination Cross-functional Team Leadership Strategy Communication Skills Analytical Skills Customer service Data visualization Stakeholder management Data analytics Customer support Customer Success PowerPoint

Posted about 5 hours ago

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