Booksy

👥 501-1000💰 Debt Financing 6 months agoMobile Payments Marketplace SaaS Payments Mobile Apps Wellness Software💼 Private Company

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Booksy is a leading SaaS-enabled marketplace for the health, beauty, and wellness industry, providing a cloud-based appointment booking solution and business management tools for professionals in this sector. With over 25 million consumers globally using its platform, Booksy supports approximately 150 million annualized client appointments, facilitating over $6 billion in gross merchandise value. Established in 2015, Booksy is available in more than six countries and is the fastest-growing beauty booking app worldwide.

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Jobs at this company:

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🔥 Senior Lifecycle Marketing Specialist

Posted 2 days ago

📍 Poland, Spain, United Kingdom

🔍 Marketing

🔧 Requirements

5+ years of proven experience in Lifecycle/CRM marketing within a SaaS or two-sided marketplace environment, driving user engagement, retention, and revenue growth.
Deep understanding of customer journey mapping and multi-channel campaign optimization (email, push, SMS, in-app).
Strong analytical skills with A/B testing, segmentation, and experience using marketing automation tools (Braze, Iterable, Salesforce Marketing Cloud, HubSpot, etc.).
Proven ability to collaborate cross-functionally to deliver customer-centric messaging and experiences.

💡 Responsibilities

Strategically design and deploy multi-channel lifecycle campaigns (email, push, SMS, in-app).
Optimize customer journeys through data-driven A/B testing and segmentation.
Partner with cross-functional teams to deliver exceptional, personalized customer experiences.
Analyze and report on key metrics, driving continuous improvement and ROI.

Project ManagementData AnalysisCross-functional collaborationMarketingCRMSaaSA/B testing

Posted 2 days ago

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🔥 Procurement Specialist

Posted 3 days ago

📍 Poland

🔧 Requirements

Bachelor’s Degree in Finance, Economy, or other related field.
3+ years of procurement and contract management experience.
Proven experience with procurement/contract management solutions.
Familiarity and practical experience with contract terms and conditions including DPA, GDPR, ESG etc.
Strong analytical and data interpretation skills.
Ability to collaborate with senior executives and stakeholders.
English fluency.

💡 Responsibilities

Support the definition and implementation of procurement tools and processes.
Monitor and manage procurement applications, ensuring compliance with Booksy policies.
Manage demand, balancing business needs with strategic objectives.
Analyze specifications to identify optimization opportunities.
Lead initiatives to reduce costs, mitigate risks, and improve services.
Acts as an ambassador of Procurement and a champion in the function for all Procurement policies, processes and tools.
Prepare reports and summaries on procurement activities.
Collaborate with stakeholders to deliver cost-effective solutions.

Data AnalysisComplianceStakeholder managementFinancial analysisEnglish communication

Posted 3 days ago

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🔥 Growth Hacker

Posted 3 days ago

📍 United Kingdom, France

🔍 Wellness/beauty

🔧 Requirements

Demonstrable experience in growth hacking, performance marketing or growth-focused roles, preferably in marketplaces, SaaS, or wellness/beauty industries.
Proficiency in digital marketing tools (Google Ads, Facebook Ads, etc.), A/B testing platforms, analytics tools (Google Analytics, Mixpanel), email marketing platforms (Mailchimp, Klaviyo, Iterable), social media management tools (Hootsuite, Buffer, Meltwater) and Outbound Sales tools (Outreach, Salesloft, auto/predictive dialers) and social media automation (Phantombuster, ManyChat).
Strong analytical mindset: Ability to dive deep into data to track, measure, and optimize campaigns.

💡 Responsibilities

Design and implement growth activities that incrementally drive acquisition, user engagement, and marketplace revenue growth within core cities in the mentioned markets.
Leverage a range of unconventional, low-cost, and scalable tactics across various marketing channels and customer touch points to rapidly grow the marketplace locally.
Identify new growth opportunities and leading the delivery of innovative local marketing campaigns.

Data AnalysisSalesforceGoogle AnalyticsContent creationSEOMarket ResearchData visualizationMarketingDigital MarketingCRMA/B testing

Posted 3 days ago

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🔥 Customer Support Team Leader

Posted 8 days ago

🔍 Customer Support

🔧 Requirements

Minimum 3 years of experience in inbound customer service.
Minimum 2 years of experience in team management.
Familiarity with customer service metrics and tools.
Strong technical skills.
Ability to work independently and take on challenges.
Proficiency in Polish at C1 level and English at a min. of B2 level.
Knowledge of Salesforce or similar tools (helpful).
Experience in Customer Support with upsell and high value clients (helpful).

💡 Responsibilities

Setting and evaluating team members' goals.
Analyzing the achievement of KPIs and other metrics and discussing them with team members.
Preparing analyses and presentations of results.
Reporting results, team status, and atmosphere to superiors.
Organizing team work.
Checking the correctness of tasks completed by the team.
Monitoring adherence to established work standards.
Continuously monitoring customer contacts handled by the team.
Supporting the team in resolving current customer issues.
Developing team members' competencies related to their roles and motivating them.
Reporting ideas and identifying irregularities in Booksy Biz and Booksy for Clients according to established procedures.
Proposing, reviewing, and changing Customer Success processes.
Looking for new technical solutions improvements and sharing recommendations with the technical team to drive innovation.
Cooperating closely with the product support team.
Preparing solutions to increase revenue from cooperation with high value clients.

Posted 8 days ago

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🔥 Director of Growth Marketing

Posted 17 days ago

📍 United States

🧭 Full-Time

🔧 Requirements

Demonstrable breadth and depth of success in performance marketing and CRM, with significant experience in digital marketing for high-growth industries and scale-up companies.
People management experience; you will have led globally spread 10+ FTE sized teams
A track record of successfully scaling marketing programs and driving measurable growth in both customer acquisition and retention.
Experience with leading marketing technologies (CRM, email platforms, marketing automation tools, analytics dashboards), and a strong ability to drive system integrations and efficiencies across marketing processes.
Deep expertise in analytics, data interpretation, and driving marketing decisions based on performance insights.
Strong leadership and team-building skills with a demonstrated ability to inspire, develop, and lead a diverse team of marketing professionals.
Excellent verbal and written communication skills, with the ability to present complex strategies and performance data to senior leadership and cross-functional teams.

💡 Responsibilities

Lead Multi-Channel Campaigns: Drive customer acquisition across channels (Paid Search, Display, Social, SEO, Affiliates, Influencers), optimizing for scalability and profitability.
Own and optimize KPIs like CAC, ROAS, LTV, Conversion Rates, and CPL across all channels.
Manage a multi-million-dollar budget, aligning spend with business goals and maximizing cost-efficiency.
Drive innovation through A/B testing, new channel exploration, and creative shifts to unlock new acquisition opportunities.
Lead strategies to improve retention, engagement, and repeat business through personalized messaging (email, SMS, in-app).
Use data to create targeted segmentation & personalization: campaigns that drive repeat purchases and customer loyalty.
Work with data teams to refine strategies and improve key retention metrics like repeat purchase frequency and CLTV.
Track and report on metrics such as Open Rate, CTR, Retention Rate, Churn Rate, and CLTV, with a focus on continuous improvement.
Develop and optimize the Martech stack to drive automation and operational efficiency.
Automate workflows, enhance segmentation, and improve decision-making with data-driven insights.
Ensure alignment of the Martech ecosystem with business goals, working with data, product, and operations teams to optimize tools and platforms.
Collaborate with Sales & Product teams to unify customer acquisition and retention efforts, using marketing insights to inform sales and product strategies.
Lead, mentor, and develop a high-performing marketing team, fostering collaboration and a data-driven culture.

SQLData AnalysisPeople ManagementGoogle AnalyticsRESTful APIsData visualizationMarketingStrategic thinkingDigital MarketingCRMFinancial analysisData analyticsBudget managementA/B testing

Posted 17 days ago

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🔥 Privacy Specialist

Posted 21 days ago

🔍 SaaS, Marketplace, or tech solutions

🔧 Requirements

Minimum 2 years of experience in privacy and data protection, with a strong understanding of GDPR.
At least 2 years of experience in customer service within a SaaS, Marketplace, or tech solutions company, focused on privacy management.
Fluency in English and Polish (written and spoken).
Strong knowledge of GDPR regulations and Subject Data Requests (DSR).
Understanding of international privacy regulations beyond GDPR (e.g., CCPA).

💡 Responsibilities

Handle Subject Data Requests (DSR) from clients and authorities, conduct quality checks on GDPR-related processes, and assist in optimizing and enforcing privacy procedures to ensure compliance.
Proactively identify privacy risks and compliance gaps, support in managing data breach events, and propose solutions to mitigate potential issues.
Work closely with cross-functional teams (e.g., Customer Service, Operations, Product) to ensure privacy standards are met, and contribute to improving privacy tools and workflows.
Maintain proper documentation and archiving of privacy-related information, and provide support and advice to leadership on key privacy matters.

Posted 21 days ago

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🔥 New Category Sales Specialist

Posted 21 days ago

🔍 Medical or pharmaceutical

🔧 Requirements

2 years of experience in sales
Knowledge of sales techniques
Strong internal motivation to achieve set goals and a target-oriented approach.
Ability to build and develop long-term customer relationships, with a focus on successively expanding the client portfolio.
Proactive approach to building customer relationships through social networks.
Conversational level English language skills.
Good knowledge of CRM Salesforce.

💡 Responsibilities

Driving sales of SaaS and Boost products in the new category – physiotherapy.
Actively acquiring new customers and managing the entire sales cycle – from first contact to deal closure.
Establishing contact with decision-makers and conducting sales conversations (via phone and online).
Conducting market research and tailoring sales activities to meet specific customer needs and trends in the medical sector.
Creating product demonstrations and assisting clients in configuring the application according to their needs.
Managing client relationships – from initial contact through the onboarding process.

Posted 21 days ago

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🔥 Experimentation Lead

Posted 21 days ago

📍 Poland, Spain, United Kingdom

🔍 Product Company

🔧 Requirements

5+ years of extensive experience in data analysis in product company
3+ years of experience in experimentation (practical skills in designing, implementing and interpreting results)
Demonstrated understanding of experimentation and CRO principles, statistical methodologies (including A/B and multivariate testing)
Ability to analyze complex data sets, identify key insights, and translate them into actionable recommendations
Strategic thinking to align experimentation with business goals
Proven track record of managing large-scale experimentation programs, ideally within a product-focused environment
Knowledge of the technical aspects of web and mobile development
Proficiency in using specific software for data analysis and experimentation

💡 Responsibilities

Develop and execute the overall experimentation strategy
Collaborating with cross-functional teams
Mentoring Analysts and PMs

SQLData AnalysisProduct ManagementCross-functional Team LeadershipProduct AnalyticsCommunication SkillsAnalytical SkillsRESTful APIsMentoringData visualizationStrategic thinkingData modelingData managementEnglish communicationA/B testing

Posted 21 days ago

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🔥 Field Sales Representative (Liverpool, UK)

Posted about 1 month ago

📍 United Kingdom

🔍 Technology/SaaS

🔧 Requirements

Proven track record of success in a Field Sales role
Excellent interpersonal, communication, and negotiation skills
Valid driver's license

💡 Responsibilities

Prospecting
Building relationships
Selling software solutions to new customers within an assigned territory in Liverpool.

Communication SkillsCustomer serviceNegotiation skillsClient relationship managementSales experienceLead GenerationCRM

Posted about 1 month ago

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🔥 Customer Success Advisor

Posted 2 months ago

📍 Poland

🧭 Full-Time

🔍 Tech industry

🔧 Requirements

Minimum 2 years of experience in customer service or contact center handling inbound inquiries.
Experience in customer service within the tech industry is preferred.
Knowledge of English is preferred.
Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
Excellent writing skills and a strong command of the Polish language.
Familiarity with communication and persuasion techniques.
Strong problem-solving and analytical abilities.
Quick learning ability and resilience under pressure.
Focus on achieving goals and ability to adapt to new situations.
Strong teamwork skills and passion for collaborative work.

💡 Responsibilities

Resolving customer issues during inbound contacts via phone, email, chat, and social media.
Making outbound contacts to customers to provide or obtain information needed to resolve issues.
Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
Informing customers about subscriptions, invoices, and payments.
Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.

AndroidCommunication SkillsAnalytical SkillsCustomer serviceMS OfficeTechnical support

Posted 2 months ago

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