Customer Success Advisor

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Requirements:

• Minimum 2 years of experience in customer service or contact center handling inbound inquiries.
• Experience in customer service within the tech industry is preferred.
• Knowledge of English is preferred.
• Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
• Excellent writing skills and a strong command of the Polish language.
• Familiarity with communication and persuasion techniques.
• Strong problem-solving and analytical abilities.
• Quick learning ability and resilience under pressure.
• Focus on achieving goals and ability to adapt to new situations.
• Strong teamwork skills and passion for collaborative work.

Responsibilities:

• Resolving customer issues during inbound contacts via phone, email, chat, and social media.
• Making outbound contacts to customers to provide or obtain information needed to resolve issues.
• Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
• Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
• Informing customers about subscriptions, invoices, and payments.
• Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.