Forward Deployed Engineer

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

⏳ Experience: 3+ years

🪄 Skills: PythonCloud ComputingTypeScriptAPI testingCommunication SkillsAnalytical SkillsRESTful APIsTroubleshootingTechnical supportSoftware EngineeringDebuggingCustomer SuccessSaaS

Requirements:

3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.
Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.
Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.
Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.

Responsibilities:

Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.
Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.
Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.
Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.
Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.
Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.
Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

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