Forward Deployed Engineer

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Requirements:

• Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, Mathematics, or a related field) or equivalent professional experience.
• 3+ years of software development experience in JavaScript, Go (Golang), or Python.
• Strong problem-solving skills and ability to work in a collaborative environment.
• Excellent communication skills and attention to detail.

Responsibilities:

• Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in RunPod’s products or services.
• Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
• Communicate effectively with customers and internal teams, including engineering, sales, and product management teams, to ensure customer satisfaction and integrate valuable feedback.
• Participate in sales meetings with customers, explain RunPod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers.
• Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
• Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
• Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.