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Forward Deployed Engineer

Posted 3 days agoViewed

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📍 Location: United States

🔍 Industry: Software Development

🏢 Company: Jellyfish👥 101-250💰 $71,000,000 Series C about 3 years ago🫂 Last layoff about 2 years agoAnalyticsInformation TechnologySoftware

🗣️ Languages: English

🪄 Skills: AWSPythonSoftware DevelopmentSQLData AnalysisGitREST APICommunication SkillsCI/CDRESTful APIsCustomer support

Requirements:
  • Experience in Python
  • Detail-oriented and a creative problem solver.
  • History of working in Atlassian and Git environments; knowledgeable of the tools and workflows.
  • Proven ability to juggle multiple priorities at once.
  • People person. Able to maintain a calm demeanor in high pressure situations.
  • Resourceful and self-driven. Hungry to learn.
  • Helpful & supportive; able to dive in and help colleagues and clients solve problems
  • Thoughtful verbal and written communications; able to be a detective as much as you’re able to lead a horse to water.
  • Team-oriented and collaborative.
  • Technically minded with an aptitude for analyzing data.
  • Passionate about solving problems for others.
  • Sees client support as a gift not a burden.
Responsibilities:
  • Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs through the engineering lens in order to build successful customizations, configurations, and integrations.
  • Resolve issues by researching and developing solutions, not just answers, working with any of our Core Engineering teams when necessary.
  • Manage a queue of Development, Implementation, and Support related requests, working with your team members to prioritize incoming tasks.
  • Work on Internal Research and Development projects to uplift the team and the whole organization (pre and post sales) (i.e. coming up with more scalable processes, building tooling enhancements, developing new custom reporting, feature work, etc.)
  • Collaborate with R&D to manage product support and implementation.
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