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Operations Management

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🔥 Director, Professional Services

Posted about 4 hours ago

📍 Indianapolis, Chicago, Boston, Atlanta

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🔧 Requirements

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

💡 Responsibilities

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

Leadership Project Management Salesforce Cross-functional Team Leadership Operations Management Financial Management Communication Skills Customer service Agile methodologies Presentation skills Compliance Excellent communication skills Risk Management Team management Stakeholder management Strategic thinking Process improvement CRM Data analytics Customer Success SaaS Budget management

Posted about 4 hours ago

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🔥 Strategy & Operations Hub Manager, Associate Director

Posted about 7 hours ago

📍 United States of America

💸 138600.0 - 257400.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

BA/BS degree in Life Science, Business, Statistics, Finance or Operations related field (Master's or PhD preferred)
5+ years of experience in pharmaceutical development, preferably in Clinical Research
Planning/execution or project management a plus
Fluency in Portuguese and/or Spanish desired
Demonstrated thorough change agile mindset
Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches
Experience in performance management and productivity projects (incl. application of quantitative approaches to redesigning processes, improving productivity and/or improving efficiency)
Thorough understanding of the international aspects of drug development process incl. international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations.
Excellent strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs
Demonstrated experience in matrix organizations and ability to influence without authority
Strong communication, presentation and networking skills

💡 Responsibilities

Drive the translation, implementation, and execution of the global strategic plan at the hub level.
Develop business continuity strategic initiatives and programs in the hub, collaborating closely with the countries.
Support global/hub information and transformation initiatives, change management, and SSO evolution, including culture and mindset change.
Ensure standardized and best-in-class solutions and systems are implemented across the hub.
Build strategic partnerships with internal and external stakeholders.
Drive innovation and change management processes, identifying strategic solutions to improve clinical study execution.
Compile and highlight country feedback and insights to the Global S&O community, ensuring country needs are incorporated into the global/hub strategy as needed.
Collect, compile, and communicate feedback from/to internal and external stakeholders.

Project Management Data Analysis Project Coordination Cross-functional Team Leadership Operations Management Strategy Strategic Management Communication Skills Analytical Skills Written communication Risk Management Team management Financial analysis Data management Change Management Budget management

Posted about 7 hours ago

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🔥 Customer Portfolio Manager CPM TX

Posted about 7 hours ago

📍 Greece

🔍 Services & Customer Service Management

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Advanced experience in the Services & Customer Service Management
Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

💡 Responsibilities

Act as the single point of contact to the Greek Transactional and MMP customers for timely and satisfactory resolution of concerns
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development.

Project Management Data Analysis People Management HR Management Operations Management Financial Management Communication Skills Analytical Skills Problem Solving Customer service Agile methodologies Written communication Account Management Active listening Relationship management Sales experience Team management Process improvement Technical support Customer Success Budget management

Posted about 7 hours ago

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🔥 Vendor Performance Manager

Posted about 7 hours ago

📍 Philippines

🔍 Personal Security

🏢 Company: external

🔧 Requirements

Strong understanding of outsourced service operations, pricing models, and BPO relationship management to deliver excellent customer experiences for McAfee
7+ years (we’d love more!) of experience in contact center management, with at least 3 years in vendor management
COPC Outsourced Operations Leader or Customer Experience Performance Leader certification is a plus
Proficient in VMO cost containment processes with a proven ability to execute them effectively
Extensive knowledge of managing both human-assisted and digital customer channels
Deep analytical understanding of contact center metrics, enabling data-driven decision-making and problem-solving
Skilled in building relationships and collaborating to drive positive and effective change
Acutely aware of cultural nuances in a global support environment and capable of adapting strategies to achieve desired results
Multilingual skills (Spanish) are a plus
Passionate about problem-solving, delivering KPI results, and fostering change and engagement
Strong critical thinking and analytical skills
Understand the impact of implemented changes and upgrades
Demonstrated ability to work independently with a strong sense of ownership
Ability to collaborate with different business units across various time zones and countries
Ability to interpret and understand operational reports
Project management capability
Team player who develops strong relationships, influences stakeholders, and drives cross-functional alignment to achieve strategic objectives

💡 Responsibilities

Ensure CSPs (Customer Service Partners) fully understand their contractual obligations and how these requirements support business objectives
Drive operational excellence at BPOs for programs such as Technical Support and Retention, taking ownership of the contracts you manage
Monitor BPOs’ performance against KPIs, including associated bonuses or penalties, and evaluate their performance metrics and targets
Execute CSG Governance Model with BPOs, providing input and participating in Monthly and Quarterly Business Reviews (MBRs/QBRs) or any updated VMO Governance model requirements, to ensure results-focused and performance-oriented sessions
Collaborate closely with cross-functional teams to develop and implement continuous performance improvement strategies for customer satisfaction, retention, and revenue
Share best practices by participating in cross-functional teams within BPOs and VMO, leveraging these across the CSG footprint for Technical Support, revenue, and channel types
Track actual vs. budgeted spend on a weekly and monthly basis; coordinate and analyze all related financial data as appropriate
Manage all assignments towards achieving and complying with assigned COPC standards and requirements
Travel up to 25%

Leadership Project Management Data Analysis Cross-functional Team Leadership Operations Management Business Operations Financial Management Communication Skills Analytical Skills Microsoft Excel Customer service Problem-solving skills Reporting Relationship management Stakeholder management Change Management English communication Budget management

Posted about 7 hours ago

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🔥 Ops Generalist

Posted about 9 hours ago

📍 United States

🧭 Contract

🔍 Healthcare

🏢 Company: Wisp👥 11-50💰 Seed about 6 years agoWomen's Wellness Health Care

🔧 Requirements

Strong problem-solving skills, a data-driven mindset, and a proven track record of driving cross-functional initiatives.
Comfortable navigating ambiguity, managing multiple projects, and collaborating across teams to ensure seamless execution and alignment with business goals.
Strong leadership, motivational skills, and the ability to effectively communicate across different levels of the organization.
Excellent conflict resolution skills, a sense of accountability, and the ability to delegate tasks effectively to empower their team.
Proficient in MS Suite, including Microsoft Excel; experience working in Asana and Notion is a plus.

💡 Responsibilities

Collaborate and or lead on end-to-end project planning and execution for key Ops initiatives, ensuring timely delivery and alignment with priorities.
Where needed, act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on key deliverables.
Collaborate with a cross-functional team to identify growth opportunities, develop plans, and execute impactful initiatives that improve business outcomes.
Use data analysis tools like Amplitude, VWO, and Looker to identify insights, inform decision-making, and track performance metrics.
Identify inefficiencies, implement process improvements, and introduce scalable solutions to improve operational workflows.
Serve as a secondary point of contact for pharmacy communications to ensure product launches, updates, and issue resolutions are managed effectively.

Project Management Data Analysis Product Operations Cross-functional Team Leadership Operations Management Amplitude Analytics Communication Skills Collaboration Microsoft Excel Problem-solving skills Data visualization Stakeholder management Strategic thinking Process improvement

Posted about 9 hours ago

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🔥 Director, Grievance and Appeals

Posted about 11 hours ago

📍 United States of America

🧭 Full-Time

💸 126300.0 - 173700.0 USD per year

🔍 Healthcare

🔧 Requirements

Bachelor’s degree in business or other related field
3+ years' of management experience in the healthcare industry and/or medical field (in the past 5 years)
3+ years’ experience with claims management
Proven large scale inventory management skillset
Experience managing multiple projects and assignments simultaneously and successfully
Extensive experience in leading large scale, highly complex operations with proven results
Strong business acumen and analytical skills
Excellent interpersonal, organizational, communication and presentation skills
Proven ability to drive accountability at all levels of the organization

💡 Responsibilities

Accountable for the day-to-day operations and performance of various complaint types handled by the Resolution team including: Part C Appeals, Provider Disputes and/or other end compliant inquiries.
Provides strategic direction and leadership to the various operational teams
Meets or exceeds all operational goals, including regulatory compliance requirements
Promotes and builds an “Audit Ready Every Day” culture
Further simplifies and improves processes across the various teams and drive additional operational efficiencies
Collaborates with upstream business partners such as Claims, Clinical Guidance, and the Provider Network to identify opportunities and drives initiatives that will ultimately reduce the number of complaints received by the Resolution team
Works closely with and support other Resolution leaders to achieve overall Resolution team operational goals, including transformation strategy
Increases Stars scores by improving timeliness and decision making
Leads by example to cultivate a climate of motivation, positive energy and meaning in work.
Assesses, selects, recognizes, develops, and empowers diverse talent.
Guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity.

Leadership Project Management Data Analysis People Management HR Management Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Customer service Compliance Reporting Strategic thinking Process improvement

Posted about 11 hours ago

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🔥 Field Operations Advisor

Posted about 12 hours ago

📍 United States

🏢 Company: interstatebatteries-careers

🔧 Requirements

Minimum of 5 years proven managerial experience is required
Previous experience in a Warehouse or Distribution environment a plus
Computer skills including Word, Excel and Microsoft Access preferred
Knowledge of battery or automotive systems a plus

💡 Responsibilities

Audit dealer consignment for accuracy and age tolerances
Coordinate with buy/sell owners to set transfer expectations
Count, reconcile all inventory locations (consignment, warehouse, trucks, storefronts)
Understand the Sales & Purchase agreement to properly value acquisition assets
Run necessary database queries to clean up data and merge/transfer databases to the new distributor point of sale (currently Jericho).
Accountable for the P&L and budget performance for the operations of newly acquired IOT distributorships.
Training Distributorship personnel in all areas of operations, including all warehouse, office, and route management functions.
When needed, to perform in any role within the operation as directed.
Identifying best practices and processes, building out training and documentation for use in all of our operations.
Provide on-going feedback for continuous process improvement
Carry out Enterprise tests as needed.
Support Enterprise initiatives from other business units as well as IOT.

Leadership Project Management SQL Microsoft Access People Management Operations Management Communication Skills Microsoft Excel Customer service Agile methodologies Written communication Interpersonal skills Account Management Teamwork Training Data entry Sales experience Computer skills Financial analysis Budget management

Posted about 12 hours ago

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🔥 客户服务经理

Posted about 14 hours ago

📍 China

🏢 Company: vernova_externalsite

🔧 Requirements

BSME/BSEE or equivalent is the essential;
5-10 years of power generation experience is required;
heavy duty gas turbines and controls system experience is advantage;
Customer focused: Excellent communication, presentation, interpersonal skill;
Affluent knowledge of commercial, finance, legal and related regulations and law;
Proficiency in English and in computer application skills;

💡 Responsibilities

Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization;
Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;
Robust outage Event planning and act as SPOC (Single Point of Contact)

Leadership Project Management Operations Management Financial Management Communication Skills Problem Solving Customer service Written communication Interpersonal skills Adaptability MS Office Account Management Teamwork Negotiation skills Reporting Training Budgeting Cross-functional collaboration Sales experience Risk Management Process improvement Technical support Customer support Customer Success English communication PowerPoint

Posted about 14 hours ago

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🔥 Strategy & Operations Hub Manager, Associate Director

Posted about 15 hours ago

📍 United States of America

💸 138600.0 - 257400.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

5+ years of experience in pharmaceutical development, preferably in Clinical Research
Fluency in Portuguese and/or Spanish desired
Demonstrated thorough change agile mindset
Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches
Experience in performance management and productivity projects (incl. application of quantitative approaches to redesigning processes, improving productivity and/or improving efficiency)
Thorough understanding of the international aspects of drug development process incl. international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations.
Excellent strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs
Demonstrated experience in matrix organizations and ability to influence without authority
Strong communication, presentation and networking skills

💡 Responsibilities

Drive the translation, implementation, and execution of the global strategic plan at the hub level.
Develop business continuity strategic initiatives and programs in the hub, collaborating closely with the countries.
Support global/hub information and transformation initiatives, change management, and SSO evolution, including culture and mindset change.
Ensure standardized and best-in-class solutions and systems are implemented across the hub.
Build strategic partnerships with internal and external stakeholders.
Drive innovation and change management processes, identifying strategic solutions to improve clinical study execution.
Compile and highlight country feedback and insights to the Global S&O community, ensuring country needs are incorporated into the global/hub strategy as needed.
Collect, compile, and communicate feedback from/to internal and external stakeholders.

Project Management Project Coordination Cross-functional Team Leadership Operations Management Strategy Business Operations Communication Skills Analytical Skills Agile methodologies Excellent communication skills Negotiation skills Relationship management Risk Management Data visualization Team management Stakeholder management Strategic thinking Process improvement Financial analysis Data analytics Change Management Budget management

Posted about 15 hours ago

Apply

🔥 Customer Portfolio Manager CPM TX

Posted about 15 hours ago

📍 Greece

🔍 Customer Service Management

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Advanced experience in the Services & Customer Service Management.
Knowledge comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

💡 Responsibilities

Manage resources and logistics for services and maintenance activities.
Act as the single point of contact for customers.
Provide on-going technical and business support to assigned customers.
Includes direct people management responsibility including staffing and performance development.

Project Management SQL Business Analysis Data Analysis People Management Salesforce Cross-functional Team Leadership Operations Management Strategy Financial Management Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Negotiation MS Office Account Management Reporting Training Relationship management Stakeholder management Technical support Customer support Customer Success Budget management

Posted about 15 hours ago

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