Customer Success Manager (East Region)

Bachelor’s degree or equivalent professional experience 2–4 years in customer-facing roles, preferably within SaaS or technology environments Demonstrated ability to manage customer relationships and deliver results Customer Relationship Management Success Planning and Onboarding Escalation Management and Issue Triage CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar) Business Communication Organization and Multitasking Effective communication and interpersonal skills Strong organizational skills and attention to detail Problem-solving mindset with a customer-first approach Ability to manage multiple accounts and priorities efficiently

Serve as the primary point of contact for assigned customers. Execute success plans using automated and repeatable processes. Support customer onboarding, adoption, and engagement milestones. Monitor key success metrics and proactively surface issues. Provide customers with regular reporting and actionable insights. Identify advocacy opportunities. Collaborate cross-functionally to resolve customer challenges. Contribute to key performance targets including retention and improvements in CSAT and NPS.