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Moveworks

👥 501-1000💰 $200,000,000 Series C over 3 years agoArtificial Intelligence (AI)Cloud ComputingTechnical SupportInformation Technology💼 Private Company
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Moveworks is revolutionizing employee experience with its AI-powered copilot for enterprise search and automation. Our platform unifies disparate business systems, providing employees a single point of access for information and task automation. This dramatically increases productivity and reduces operational costs for leading global brands like Databricks, Broadcom, and Palo Alto Networks. We leverage cutting-edge technologies including advanced LLMs and our proprietary MoveLM models to deliver intelligent, context-aware solutions. Our tech stack incorporates a range of tools and technologies, including but not limited to those mentioned in the provided information. We foster a collaborative and innovative engineering culture, embracing agile development practices and continuous improvement. Moveworks is a fast-growing company with over 500 employees across six global offices, including a strong remote-first culture. Recognized for excellence by Forbes, Fast Company, and the Edison Awards, we are committed to building a world-class customer success team to help our clients achieve transformative results.

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Jobs at this company:

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🔥 Technical Support Engineer, Federal Government Customers
Posted 20 days ago

📍 USA

🧭 Full-Time

💸 95000.0 - 132000.0 USD per year

🔍 Artificial Intelligence

  • 2+ years of experience in a customer-facing technical support role.
  • Experience working with REST APIs.
  • Understanding of engineering frameworks for distinguishing configurations versus limitations.
  • Strong written and verbal communication skills for explaining complex technical concepts.
  • Ability to troubleshoot, document, and communicate bugs effectively.
  • Passionate about AI and complex technologies with a desire to learn.
  • Ability to thrive in a fast-paced, start-up environment.
  • Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
  • U.S. citizenship is required.

  • Engage with federal customers to provide technical support and timely resolutions.
  • Collaborate with engineering teams to solve complex conversational ML issues.
  • Serve as the first line of defense in troubleshooting customer support requests.
  • Identify root causes of behaviors and resolve problems efficiently.
  • Document recurring customer issues and solutions in the knowledge base.
  • Analyze logs (Kibana, logDNA) to quickly address customer issues.
  • Integrate Moveworks solutions into customer platforms securely.

Machine LearningCommunication SkillsTroubleshootingTechnical support

Posted 20 days ago
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🔥 PreSales Solutions Engineer
Posted 20 days ago

📍 Central, Mountain, West USA

🧭 Full-Time

💸 150000.0 - 210000.0 USD per year

🔍 AI and Automation

  • 5+ Years experience in pre-sales and/or post-sales customer facing technical roles.
  • Solid understanding of cloud architecture and RESTful APIs.
  • Familiarity with RPA, IPaaS, low-code/no-code tools.
  • Scripting or coding experience to build prototypes.
  • Ability to communicate deep technical concepts to various audiences.

  • Act as a product champion for Moveworks’ technology and a technical consultant to prospects.
  • Perform product demonstrations that engage the audience.
  • Lead hands-on Technical Workshops addressing topics like Machine Learning, Integrations, Architecture, and Security.
  • Define customer success criteria and manage Proof-of-Concepts.
  • Collaborate with Account Executives on deal strategies.

Machine LearningStrategyData scienceRESTful APIsScripting

Posted 20 days ago
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🔥 Customer Success Manager - EMEA
Posted 20 days ago

📍 United Kingdom, France

🧭 Full-Time

🔍 AI and software automation

  • You have 3+ years of account management, implementation, or sales experience in software/SaaS.
  • You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
  • You have experience supporting deployments with large enterprise customers.
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
  • You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
  • You are diplomatic, have tact and you are poised under pressure.
  • You possess a voracious appetite to learn and grow.
  • You have completed a Bachelor’s degree.
  • You are willing to travel 10-15% of the time.

  • You partner with our initial customers to drive product value.
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
  • You will evolve and iterate on our customer onboarding strategy.
  • You work with internal teams and customers to drive adoption, engagement and growth.
  • You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
  • You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
  • You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

LeadershipProject ManagementGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 20 days ago
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