Enterprise Customer Success Manager, EMEA

Posted 9 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: United Kingdom, France

🔍 Industry: Software/SaaS

🏢 Company: Moveworks👥 501-1000💰 $200,000,000 Series C almost 4 years agoArtificial Intelligence (AI)Cloud Computing Technical Support Information Technology

⏳ Experience: 3+ years

🪄 Skills: Cross-functional Team LeadershipCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsPresentation skillsWritten communicationCoachingAdaptabilityAccount ManagementTeamworkRelationship managementSales experienceStakeholder managementMentorshipStrategic thinkingProcess improvementCustomer supportCustomer SuccessSaaS

Requirements:

3+ years of account management, implementation, or sales experience in software/SaaS
Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
Experience supporting deployments with large enterprise customers

Responsibilities:

Partner with customers to drive product value
Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
Partner cross-functionally to translate business needs and product requirements into new solutions for customers

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