Senior Technical Customer Success Manager - EAST

5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments. Proven track record of influencing business decisions and building consensus. Experience working with Enterprise customers in complex, cross-functional environments. Strong communication and storytelling skills. Organized, detail-oriented, and capable of managing multiple customer relationships with empathy. Comfortable working in fast-paced, startup-like environments. Experience in observability, APM, monitoring, or DevOps platforms. Based in EST or CST. Working knowledge of SQL and/or BI reporting tools and techniques (bonus). Experience with, or understanding of the SaaS Monitoring space (bonus).

Serve as a trusted advisor for strategic and enterprise customers. Own the post-sales relationship for accounts based in the East Coast Region. Translate business goals into actionable technical strategies. Build and grow relationships with senior stakeholders. Lead and continuously improve customer lifecycle programs. Identify repeatable success patterns and scale best practices. Represent the voice of the customer to Product, Engineering, and GTM teams. Contribute to high-quality customer-facing content. Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry.