Technical Customer Success Manager
121400 - 195700 USD per year
Company:Camunda
Location:United States, Germany, United Kingdom, Singapore
Languages:English
Seniority level:Middle, 2 - 3 years
Experience:2 - 3 years
Skills:
Software DevelopmentCloud ComputingDevOpsCustomer Success
Requirements:
2 - 3 years of experience in customer success, technical account management, or solutions engineering. Strong understanding of high-level software development, cloud computing, and DevOps concepts. Advanced communication skills for diverse audiences. Ability to lead conversations with technical and business stakeholders. Proven aptitude for strategic thinking and problem-solving.
Responsibilities:
Identify key stakeholders and maintain accurate contact records. Guide new customers through initial product setup and adoption. Curate tailored success paths based on customer goals. Drive adoption and process orchestration maturity using Camunda's playbooks. Collaborate with Consulting, Support, and Engineering teams on issues.
