ShiftCare

ShiftCare is an innovative software platform aimed at improving the efficiency of disability support providers, in-home aged carers, and allied health professionals in Australia and North America. By reducing paperwork and optimizing workflows, ShiftCare empowers caregivers to focus on delivering quality care, while also fostering a collaborative and growth-oriented workplace culture.

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🔥 Customer Success Manager (Onboarding)

Posted 2024-11-11

📍 Philippines

🧭 Full-Time

🔍 Health-tech

1-2 years of relevant experience in Customer Success or Account Management.
At least 1-year experience in a Customer Success role at a SaaS company.
Experience with customer data to identify high-priority or at-risk customers.
Strong communication skills, both verbal and written.
Empathic approach to customer needs.
Detail-oriented with CRM management experience.
Stable and high-speed internet connection.

Be an expert in ShiftCare to guide users and answer their questions.
Maintain a portfolio of clients and conduct regular check-ins.
Keep track of client activity and notes in HubSpot and ChurnZero.
Analyze customer product usage and account health.
Communicate effectively with clients about new features.
Cross-department collaboration for addressing customer concerns.
Identify growth and expansion opportunities from client interactions.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-11

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🔥 Product Marketing Manager

Posted 2024-11-07

📍 United States

💸 100000 - 130000 USD per year

🔍 B2B SaaS / healthcare technology

Bachelor's degree in Marketing, Business, or a related field.
3+ years of experience in product marketing, preferably in B2B SaaS or healthcare/technology.
Deep understanding of the US market with the ability to navigate cultural and market nuances.
Proficiency in marketing automation tools and CRM systems (e.g., Hubspot).
Excellent written and verbal communication skills.
Ability to work effectively in cross-functional and distributed teams.
Strong analytical skills and creative thinking.

Understand customer pain points and differentiate products through positioning and messaging.
Conduct market research specific to the B2B SaaS industry and US home care sector.
Adapt Australian marketing strategies to the North American context.
Collaborate with leadership and sales teams on product launches and go-to-market strategies.
Create compelling content that articulates product value.
Produce sales enablement materials and foster partnerships in North America.
Conduct competitor analysis and report on campaign effectiveness for growth recommendations.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Customer Support Agent

Posted 2024-10-21

📍 Philippines

🔍 SaaS for healthcare providers

Previous experience in a customer support role, specifically supporting SaaS platforms.
Strong English communication skills, both written and verbal.
Solid understanding of tech fundamentals and modern tools like Slack, Chrome, Intercom.
Ability to conduct support calls over the phone and via Zoom.
Strong problem-solving skills and ability to learn quickly.
Resourcefulness in finding solutions to customer issues.
Ability to work independently in a remote environment.

Provide exceptional customer support through various channels, including Intercom chat, email, phone, and Zoom.
Handle customer inquiries and issues efficiently, ensuring timely resolution.
Document customer interactions and maintain accurate records.
Use the ShiftCare platform to support customers, drawing from personal experience with the product.
Collaborate with the Product and Development teams to provide feedback and help improve offerings.
Maintain professionalism and empathy in customer interactions.
Stay updated on product updates and industry trends.

Communication SkillsCollaboration

Posted 2024-10-21

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🔥 Account Executive - Outbound (USA)

Posted 2024-10-21

📍 California, USA

🔍 Health-Tech SaaS

Bachelor's degree in Business, Marketing, or a related field.
2+ years of outbound business development or sales experience in SaaS.
Experience in the home healthcare industry is highly desirable.
Proven success in generating leads and closing deals in a SaaS environment.
Experience in AMS, HR, HCM, Workforce Management, and Payroll domains would be advantageous.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Results-oriented mindset with a track record of meeting and exceeding sales targets.
Proficiency in HubSpot.

Develop and implement outbound sales strategies for lead generation and new business growth.
Identify and prospect potential customers through email, phone, and social media channels.
Utilize a consultative sales approach to understand customer needs and present the value proposition of our solutions.
Collaborate with marketing to optimize messaging and campaign strategies.
Work with the sales team to develop and execute proposals and presentations.
Meet and exceed monthly and quarterly sales targets.
Provide regular reports on sales performance and market insights.

Business DevelopmentBusiness developmentCommunication SkillsOrganizational skills

Posted 2024-10-21

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🔥 Mid/Senior Ruby on Rails Engineer

Posted 2024-10-21

📍 Philippines

🔍 Aged Care and Disability Services

Minimum 3 years industry experience with Ruby on Rails development deploying scalable Rails API & applications
5+ years experience in any web development fields
Identifying bottlenecks, optimizing and profiling web applications using NewRelic and related tools
Develop and maintain specs using Rspec, Jest and e2e preferably Cypress
Experience in creating APIs
Good understanding of pair programming and in pair code reviews
Working proficiently in relational databases
Have worked in teams of 3 or more developers
Experience and understanding of CI/CD tools such as CircleCI
Experience deploying scalable cloud solutions on AWS
Experience working within Agile environments (Scrum/Kanban)
Basic experience working with frontend frameworks such as Vue.js
DevOps skills a bonus

Work with the technology team in the adoption and maintenance of modern (agile) software engineering practices
Build technical integrations with third party vendors
Support critical technology incidents as needed
Work in technology architecture, scalability, security and performance initiatives
Deliver high quality hands-on engineering work inline with the companies commercial objectives
Mentor other platform engineers and team members
Track and drive to completion all of the platform focus group's deliverables
Work within defined project management guidelines and security best practice
Contribute technology inputs to product team and roadmap discussions
Be the champion of delivering scalable, robust, commercially viable technology outcomes for the company
Become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business

AWSProject ManagementAgileCypressJestRubyRuby on RailsSCRUMCommunication SkillsCI/CDDevOps

Posted 2024-10-21

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🔥 Infrastructure Engineer

Posted 2024-10-21

📍 Philippines

🔍 Software, Healthcare

Passionate about cloud infrastructure, security, reliability and building scalable solutions.
Experience in AWS and shipping scalable, reliable and maintainable systems.
Familiarity with AWS, Cloudflare, Docker in ECS Fargate, Lambdas, and SQS.
Ability to wear multiple infrastructure hats and handle the unfamiliar.
Value continuous improvement and excellence in work.
Thrives on autonomy and responsibility in problem-solving.

Support and enable development teams to deliver reliable, secure and scalable solutions.
Contribute to the development of cloud infrastructure solutions and processes.
Collaborate with cross-functional teams to translate business requirements into cloud solutions.
Help drive architectural decisions that align with company goals.
Implement monitoring and observability solutions for system visibility.
Troubleshoot and resolve complex technical issues related to the SaaS platform.
Identify and implement improvements for products and processes.

AWSDockerCloud ComputingCybersecurityKubernetesAmazon Web ServicesCI/CDTerraform

Posted 2024-10-21

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🔥 Sales Development Representative (USA)

Posted 2024-10-21

📍 California

🔍 Health-Tech SaaS

Located in California.
Experience in SaaS or B2B product-led companies.
2 years experience in a similar Sales Development Representative role.
Ability to build and maintain an accurate lead pipeline independently.
Excellent time management skills with a keen attention to detail.
A sharp focus on goals and a belief that daily, weekly, and monthly activities lead to success.
Ability to work independently and collaboratively in a supportive team environment.

Forge connections with prospects and tap into existing customer relationships to drive new business growth.
Motivate potential customers to embrace ShiftCare, highlighting the value of our premium plans.
Seamlessly interact with inbound leads and initiate connections with cold leads at small and mid-sized companies.
Work closely with a dynamic team, executing our sales strategy amidst exciting enhancements and new product releases.
Bring your ideas, strategies, and creative thinking to advance our company’s values, unique culture, and vision for the future.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaborationTime Management

Posted 2024-10-21

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🔥 Customer Success & Support Team Manager (North America)

Posted 2024-09-20

📍 Philippines

🔍 Healthcare management solutions

Bachelor's degree in Business Administration, Communications, Information Technology, or a related field.
Minimum of 10 years in customer success roles within the SaaS or software industry.
At least 7 years of experience in a Customer Success supervisory or team lead position.
Experience supporting North American customers is highly preferred.
Proven leadership skills to develop a high-performing team.
Exceptional verbal and written English communication skills.
Familiarity with CRM systems and customer success software tools.
Strong problem-solving and analytical skills.
Excellent organizational and time management abilities.
Understanding of North American culture and customer service expectations.

Manage and mentor a team of customer success associates and support staff.
Assist in hiring and onboarding new team members.
Set and manage KPIs, assess performance, and provide coaching.
Oversee daily activities focusing on onboarding, account management, and customer expansion.
Handle escalated customer issues and ensure satisfactory resolutions.
Implement quality control measures to maintain service standards.
Create and update policies to enhance operational efficiency.
Gather and analyze customer feedback for product improvements.
Generate reports on customer success metrics and identify areas for improvement.
Collaborate with the Product team to align strategies with business objectives.
Build strong client relationships and ensure their success with the platform.

LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-09-20

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🔥 Customer Success Manager - Sales Focused

Posted 2024-09-20

📍 Philippines

🧭 Full-Time

🔍 SaaS, Health-tech

1-2 years of experience in Customer Success or Account Management, with a minimum of 1-year in a sales-driven role at a SaaS company.
Proven ability to identify and act on opportunities for seat expansion and product upgrades.
Able to explain concepts clearly and concisely via our primary channel - telephone, then video calls and email.
Comfortable with customer data analysis tools, Office and Google suites, and CRM systems, ideally HubSpot and ChurnZero.
Meticulous in keeping track of client interactions and next steps in our CRM.

Own client relationships post-onboarding, focusing on outbound calls to drive sales growth, seat expansion, and secure upgrade opportunities.
Conduct regular check-ins and reviews, proactively identifying opportunities to increase product usage and value.
Introduce clients to new features, driving adoption and showcasing the value of upgrades.
Analyse customer data to identify growth and expansion opportunities, translating insights into actionable strategies.
Collaborate with various departments to ensure clients have the resources needed for feature adoption and account growth.
Communicate customer feedback to the product team, advocating for enhancements that drive client satisfaction and retention.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20

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🔥 Sales Development Representative (USA)

Posted 2024-09-20

📍 California, USA

🔍 Health-Tech SaaS

Located in California.
Minimum of 2 years of experience in a Sales Development Representative role.
Experience in Software as a Service (SaaS) or B2B product-led companies.
Strong ability to build and manage a lead pipeline independently.
Excellent time management skills with attention to detail.
Focus on achieving goals through daily, weekly, and monthly activities.
Ability to work independently and collaboratively within a team.

Forge connections with prospects and leverage existing customer relationships to drive business growth.
Motivate potential customers to adopt ShiftCare by highlighting the value of our offerings.
Interact with inbound leads and initiate outreach to cold leads at small and mid-size companies.
Collaborate with the team to execute sales strategies and adapt to new product releases.
Bring creative ideas and strategies to enhance the company's vision and culture.

Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20

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ShiftCare

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