- Own and triage the IT support queue, resolving tickets that span Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support
- Run the automations our IT Systems Lead builds, and know when a ticket needs a manual touch instead
- Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for our brands
- Coordinate with our laptop vendor to get new hires equipped across regions, escalating cost or judgment calls
- Help gather and maintain the evidence our brands need for SOC 2 and ISO 27001 certification
- Support the IT side of onboarding newly acquired brands, from access setup to chasing the details so nothing slips