Customer Success Manager

Bachelor's degree in business, marketing, or related field. 3+ years of experience in customer success or client-focused account servicing, preferably in SaaS. Outstanding execution and product demonstration abilities. Strong communication and interpersonal skills. Excellent problem-solving skills. Demonstrated ability to manage multiple projects and customers simultaneously. Familiarity with customer success metrics and data analysis. Experience with CRM and customer engagement software (e.g. HubSpot, Intercom). Ability to work independently and remotely with strong work ethic and time management skills.

Develop deep product understanding and help customers maximize solution value. Build and maintain strong customer relationships as primary contact. Serve as the key technical and support escalation point. Own customer onboarding process and collaborate with stakeholders for a seamless experience. Monitor customer health metrics and execute strategies to improve retention and reduce churn. Drive product adoption through guidance, training, and best practices. Ensure SLAs are met and workload managed for onboarding setups. Build relationships with cross-functional teams to enhance client experience and company NPS. Represent customer voice to internal teams and provide feedback for product improvements. Identify upsell and cross-sell opportunities and collaborate with Sales.