Enterprise Customer Success Manager, East

2+ years of account management, implementation, or sales experience in software/SaaS Experience explaining technical solutions Experience establishing goals Experience developing opportunities Experience building and selling business cases Experience improving customer experience Experience supporting deployments with large enterprise customers Strong problem-solving ability Experience building strong internal and external relationships, including with senior-level executives Diplomatic, tactful, and poised under pressure Voracious appetite to learn and grow Completed a Bachelor’s degree Willing to travel 10-25% of the time

Drive product value for customers Develop trusted advisor relationships with executive sponsors Translate business needs and product requirements into new solutions Evolve and iterate on customer onboarding strategy Drive adoption, engagement and growth Help customers identify, quantify, and work toward transformational goals Adapt to product changes and limitations and communicate them strategically Act as the voice of the customer, gathering feedback and helping share the product roadmap