U.S. Federal Senior Account Manager

6–10 years of experience in Account or Program Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts Strong understanding of Federal or Government procurement Excellent communication and presentation skills Highly organized and capable of managing multiple complex accounts simultaneously Experience working cross-functionally across Product, Support, and Program Delivery organizations Ability to achieve a Secret Clearance Bachelor’s Degree

Manage a defined portfolio of Federal accounts Own and exceed assigned quota focused on retention, upsell, and expansion Become proficient in demonstrating the Kaseware platform Develop multi-year account plans Conduct Quarterly Business Reviews (QBRs) Report directly to the U.S. Government Practice Lead Identify opportunities for account expansion Partner with Customer Operations, Product, and Delivery teams Act as a trusted advisor to agency executives and technical leads Support cross-agency collaboration and advocacy Maintain accurate sales forecasts and account health metrics in Salesforce