Partner MSP Renewal Manager

3+ years in Renewals Management / Customer Success / Account Management, preferably with SaaS B2B closing experience. Strong Background in MSP-MSSP partner ecosystem and familiarity with partner contract/renewal processes. Demonstrated track record of substantial success in SaaS sales, including over attainment against quota. Experience engaging with Procurement & Legal teams and navigating the quote-to-close process. Experience developing relationships and becoming a trusted resource for customers. Experience managing pipelines with both fast-moving transactional and longer-term strategic deals. Proficiency with Salesforce or other CRM systems. Ability to analyze data and customer insights for renewal strategies. Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.

Own and lead the renewals lifecycle for MSP-MSSP customers. Engage stakeholders to identify contract requirements and resolve roadblocks. Craft proposals, negotiate terms, and navigate procurement. Collaborate with cross-functional teams (Sales, Customer Success, Legal, Product, Finance). Identify, escalate, and forecast at-risk opportunities to minimize churn. Identify and create cross-sell opportunities for revenue growth. Close multi-year renewals to mitigate revenue risk. Help develop and optimize renewals program processes and playbooks. Innovate and refine the customer renewal experience. Utilize Salesforce, Gong, and other CRM platforms.