Partner Success Manager (MSP Per Client) (Remote)

2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology. Channel partner understanding with familiarity working with resellers, distributors, or managed service providers. Relationship-building skills with the ability to connect with diverse personalities. Balanced approach to understanding partner needs and client objectives. Results-oriented mindset with proven ability to meet targets. Organized multi-tasker who can manage multiple partner relationships simultaneously. Clear communicator who writes professional emails and leads productive calls. CRM proficiency with hands-on experience in Salesforce or similar platforms.

Build and maintain strong relationships with MSP partners. Guide partners through onboarding for new customer deployments. Track customer usage, adoption metrics, and health indicators. Conduct regular check-ins and quarterly business reviews with partners. Collaborate with internal teams to resolve issues and coordinate renewals. Identify and pursue expansion opportunities within partner portfolio. Improve partner experience and streamline workflows. Maintain accurate records in Salesforce.