Renewal Specialist

1+ years of experience selling to or managing customers in a SaaS or tech environment. Strong ability to manage a high volume of customer relationships and renewal cycles simultaneously. Exceptional communication skills — written, verbal, and visual. Highly motivated, with a sense of urgency and flexibility. A team player who collaborates effectively across multiple departments. Previous experience in security and compliance is highly desirable.

Own the full renewal process for early-stage customers. Drive customers toward auto-renewal and manage exceptions. Ensure renewal outcomes meet retention targets. Build a consistent operating rhythm for renewals. Accurately forecast quarterly renewal and churn outcomes. Act as the primary point of contact for founders navigating compliance renewals. Handle objections and competitive evaluations confidently. Partner with Product and RevOps for in-app purchasing automation. Collaborate with CS, Digital Success, Marketing, Enablement, and Support. Surface feedback on pricing, packaging, and renewal motion improvements.