Offboarding Specialist NAMER

Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent relevant work experience may be considered. 2–3 years of proven experience as an Offboarding Specialist, HR Specialist, or related role, preferably within an EOR or HR outsourcing environment. Demonstrated hands-on experience managing end-to-end offboarding processes. Solid understanding of offboarding processes, employment law requirements, and compliance considerations. Proficiency in HR software, CRM systems, and collaboration tools (e.g., Freshdesk, HubSpot, Confluence).

Manage the end-to-end offboarding process for employees of EOR clients. Coordinate with internal teams (operations, payroll, legal, finance) for documentation. Provide support and guidance to departing employees. Lead termination calls with clients and employees. Handle termination requests from clients for external employees. Coordinate collection of company assets. Process termination paperwork, including separation agreements and final payslips. Coordinate with external vendors for benefits processing. Maintain accurate records of offboarding activities within the Horizons platform. Provide guidance on offboarding best practices and compliance. Stay updated on employment laws and regulations related to offboarding. Continuously assess and improve the offboarding process. Monitor compliance with employment laws, regulations, and company policies. Address and resolve offboarding-related issues or escalations. Participate in team meetings and use internal communication channels. Issue credit notes for deposit refunds to departing employees. Archive offboarded employees' data and records according to protocols.