- Analyze customer benefit packages and software builds to determine product fit.
- Document and communicate customer-product fit issues and propose resolutions.
- Execute and manage releases of ALEX for customer review.
- Build rapport with customers and maintain clear communication regarding project schedules and progress.
- Suggest custom content options based on product expertise to meet unique client needs.
- Document customer-specific issues for future reference.
- Support the transition from sales to implementation to ensure a smooth handoff.
- Contribute to internal projects, including process documentation and cross-team collaboration.