- Engage, support, and retain a portfolio of approximately 30-40 customer accounts.
- Collaborate with Customer Success, Product, and Marketing teams to ensure customer goals are met.
- Lead customer success and retention strategies by understanding client needs and mitigating account risk.
- Act as a product expert to guide customers through utilization reports and feature enhancements.
- Deliver a consultative approach to product utilization and pricing for contract renewals.
- Maintain operational excellence by utilizing tools such as Salesforce and Google Office Suite to track progress and communications.