Sr Partner Operations Manager

7-10+ years of proven experience in building, growing, and managing partner operations Proven experience as an individual contributor and leader in partner operations Proven experience partnering with leadership Thrive in ambiguity, take initiative without being prompted, and consistently find solutions with limited guidance Deep understanding of how channel models and partner processes work at scale Experience operating in high-growth environments Demonstrated ability to work effectively in a team environment with diverse cross-functional stakeholders Ability to drive consensus to meet deadlines Ability to prioritize ruthlessly, execute at the highest bar, and multitask Excitement to roll up sleeves and contribute to all parts of operations

Drive and create channel-focused initiatives impacting partner experience and profitability Lead and monitor monthly/quarterly channel forecast and pipeline reviews, QBRs, and e-staff meetings Lead process design, systems, and tools to support the scaling channel team Drive cross-functional initiatives to integrate channel policies with other teams (sales, marketing, product) Measure and analyze channel organization efficiency to increase productivity and performance Ensure channel processes, programs, and policies are drafted, managed, and implemented effectively Understand channel director comp/quota plans and annual budget requests Help manage the partner portal and partner help center, providing troubleshooting support Drive efficiency projects and reporting to scale the business internally and with partners Advance workstreams independently by anticipating needs and applying self-direction