- Lead and develop a team of Account Managers (AMs), fostering a collaborative, high-performance culture focused on client retention, revenue growth, and strategic partnership
- Set clear expectations for success by tracking and evaluating quarterly revenue targets, ensuring consistent performance and accountability across the team
- Coach AMs to develop and execute strategic account plans that drive results, providing hands-on support for key and high-potential accounts
- Reinforce a commercial mindset that empowers AMs to own the full client lifecycle, from onboarding through renewal and expansion
- Hire, onboard, and develop top talent, ensuring each team member has a clear growth path and is equipped to deliver exceptional client outcomes
- Identify and implement opportunities to improve team efficiency through new tools, streamlined processes, or enhanced training and education
- Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes
- Serve as a senior point of contact for major client initiatives, building relationships with senior stakeholders and providing strategic consultation
- Provide expert guidance on StackAdapt’s DSP, including campaign setup, performance analysis, optimization, and new opportunities to achieve client KPIs
- Lead in-person and virtual client engagements such as presentations, Quarterly Business Reviews, and training sessions
- Travel as required to support client and team needs