Support Specialist I (Remote)

This role is required to be located within the greater Salt Lake City, UT area Passionate about customer support and about the role it plays in making a customer-centric team successful Ability to communicate technical problems in a clear and tactful way Strong verbal and written communication skills Empathy, diplomacy, tact, and poise under pressure when working through customer issues Comfort with and enthusiasm for using AI tools in a customer support environment

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency Compose thoughtful, personalized responses for a variety of customer requests Triage incoming requests and spot trends in customer issues to flag for the rest of the team Identify, reproduce, and document bugs for the Engineering teams Make active contributions to help achieve team goals and successes Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation