Collections Specialist I

Strong foundation in spreadsheets, Excel, and Google Sheets Strong verbal and written communication; ability to communicate with the Finance team. Ability to function as a team player. Associate Degree in Accounting or relevant field At least 2+ years of experience in finance/accounting

Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department Navigate multiple technologies while staying engaged with our customers Possess excellent negotiation and decision making skills; in addition to strong communication skills Demonstrate sensitivity and compassion in difficult situations Handle a high volume of outgoing calls to assigned delinquent customers Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions Communicate and follow up effectively with both customers and branch personnel on a timely basis Establish and maintain an effective and cooperative working relationship with the branch personnel and co-workers Reconcile customer disputes as they pertain to the payment of outstanding balances that are due Effectively communicate with customers and co-workers both verbally and in writing Meet portfolio, departmental, and company goals